Medical Negligence Guide

Reviewed by
Peter Rigby, Director of Medical Neglience

Everything you need to know about making a claim

When you first look into making a medical negligence claim, you may be overwhelmed with the information available online. To help you, we have pulled together everything you need to know into this handy medical negligence guide. Here, we explain the process of making a claim, the benefits of working with a qualified team, and the types of medical negligence claims we cover.

At Patient Claim Line, we have an established team of specialist medical negligence lawyers, all with various specialisms across the negligence sector. When we take on your case, you will be assigned a solicitor with extensive experience in the specific area of medical negligence your claim falls into. Whether that be a dental claim, misdiagnosis, negligent surgery or orthopaedic cases.

If there’s anything you think we haven’t covered, give us a call on 0330 107 5326 to speak to a specialist advisor.


Questions we get asked about medical negligence

Will it cost me anything if I make a claim? 
I am still having treatment. Should I wait for that to finish before making a claim?
Is it right to make a claim against the NHS?
Is there a difference between medical malpractice and medical negligence?
What types of medical negligence do you cover?
Can I claim for a family member?


How do you prove medical negligence?

Without an expert by your side, it can be stressful and exhausting to gather the evidence needed to prove that negligence took place. This is particularly the case when you are already recovering from the effects of a medical mistake. It is important to understand how a solicitor can help you, and what evidence we will need to successfully fight your corner.

Here, we explain how to prove that medical negligence took place.

Find out what evidence is needed to prove a medical negligence claim.

How long does a medical negligence claim take?

Once we have taken on your negligence claim, one thing you can be assured of is that you’re in good hands. Whatever your circumstances, we will work effectively to secure the justice you deserve.

Here we examine how long a medical negligence claim takes , using real case examples settled by our expert team.


10 things to know about medical negligence claims

There are a few key things that you need to know before processing your claim; from who you can make a claim for, the time limits of seeking legal advice, to the likelihood of going to trial. Understanding the process will help you feel more comfortable about what is ahead.  Here we explain 10 things you need to know about medical negligence claims.


4 D’s of medical negligence

The 4 Ds are pivotal to the success of your negligence claim, regardless of whether this is a straightforward case or a more complex one.  If a medical professional has caused you harm as a result of a medical mistake, understanding the 4 Ds of medical negligence will help you measure the impact of your case.


Family Support Pack

This family support pack has been created to provide families who have been affected by medical negligence information and support. The pack includes details on how to access charitable support and therapy you may need to help you move forward with your lives. There are also details on how to support children who have been affected by medical negligence and activities that both adults and children are able to take part in with disabilities they may have.


Rob Rinder met with three of our senior clinical negligence solicitors to discuss their passion for what they, why they do it and what motivates them to succeed on behalf of their clients. During their discussion they put aside the myths surrounding medical negligence claims.

Medical Negligence Law and Ethics

In this whitepaper, Patient Claim Line will explore the ethical considerations in medical negligence law, and how these principles are applied in modern medical negligence law. All written information has been researched and compiled by Senior Solicitor, Kate Goodman.
Take a look at the full Medical Negligence Law and Ethics research here.


Medical Negligence Review 2022

Here we outline the complex medical negligence cases we have settled, as well as outlining current affairs that have shaped the healthcare system this year.

Read more in our Medical Negligence Review 2022

Why choose Patient Claim Line?

Patient Claim Line is a subdivision of Fletchers Solicitors; a specialist legal firm dealing in medical negligence cases. Our expert team consists of more than 100 lawyers, with a combined experience of over 400 years. We have successfully settled cases across a number of different specialisms, which means that when we take on your case, you will be assigned a solicitor with extensive experience in the type of negligence you have been subjected to.

We have successfully settled cases in the following areas:


When your case is accepted, our expert solicitors will handle all of the paperwork for you. We will source your medical records and work with you to gather evidence that the negligence took place. We build solid relationships with our clients and ensure regular contact throughout the claims process, to help you understand exactly where your claim is up to at every point. Processing a medical negligence claim can be a daunting experience, but at Patient Claim Line, we take care to explain everything carefully to you – without the legal jargon – so that you are fully informed at all times.


Meet the medical negligence team

Peter Rigby

Peter Rigby
Director of Medical Negligence Serious Injury

Peter leads the Medical Negligence Serious Injury department, which now boasts some of our most knowledgeable, dedicated and hardworking team members.

Peter is dedicated to supporting victims of catastrophic medical negligence injuries and endeavours to provide a clear and coherent approach to claims. He recognises the effects serious injuries can have and therefore ensures his customers’ need for support is met. Peter also has a vast amount of experience working with customers who have been injured abroad and is able to act under international law to provide the best outcomes.

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Christian Beadell

Christian Beadell
Head of Medical Negligence

Christian is Head of Medical Negligence at Patient Claim Line and has specialised in clinical negligence claims since qualifying in 1998; having dealt with a wide variety of claims throughout his career. He is also featured in the Legal 500 as a recommended claimant solicitor in the North West.

Christian qualified as a solicitor in 1998, specialising in clinical negligence. From 2010 onward he has had a particular interest in gynaecological and urogynaecological claims, having represented several hundred claimants in the George Rowland Litigation against the Liverpool Women’s and Aintree Hospitals. This investigated the treatment given to women in the Merseyside area over several decades, and in particular focused on the introduction and development of mesh into the UK in both the treatment of stress urinary incontinence and pelvic organ prolapse. The development of this area involved pursuing claims under a unique ADR protocol with the NHS and also looking to develop the current thinking on the valuation of compensation for complex urinary symptoms. He has successfully recovered hundreds of thousands of pounds in compensation on behalf of my clients.

Christian was also involved in setting up and chairing a Claimant Support Group for those involved in the Rowland litigation, which provided a discussion forum for the many women who were left isolated and damaged by negligent gynaecological treatment. He now co-ordinates the firm’s mesh claims and has delivered training and commented extensively on the medico-legal implications of urogynaecological / mesh complications. He is a member of APIL, Liverpool Law Society and Legal 500 recommended.

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Francesca Paul

Francesca Paul
Associate Solicitor

Francesca Paul is an Associate, Senior Solicitor and Team Leader within the Clinical Negligence Department.  She is one of the driving Solicitors in the Group Litigation Team dealing with this niche and specialist area of work that Fletchers undertakes.   

Francesca previously worked in Nottingham, dealing with Group Action work.  She now works at Fletchers, bringing with her those years of experience heading up a team of 10 people.  Francesca is involved in the early identification of potential new Group Litigation Work and analyses information from the collective pool of new enquiries into the business, of which there are hundreds per week looking for hot spots or recurrent issues which might suggest a potential pool of Claimants.   

One of the highlights for Francesca and her team is that they have successfully recovered over a million pounds in compensation for clients who have received treatment from a single orthopaedic surgeon who was operating in the Colchester area.  Her role requires a specific set of skills, patience and a forensic approach to detail whilst being able to see the wider picture.   

Francesca has previously acted for a claimant in a case that reached the Supreme Court in the case of NA v Nottinghamshire County Council. 

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Sion Wynne

Sion Wynne
Team Leader/Senior Solicitor

Sion is a team leader and senior solicitor with many years’ experience in dealing with a wide range of medical specialisms and different types of injuries. He is an experienced medical negligence solicitor and manages a team of lawyers within our department.

Sion joined Fletchers in 2018 as a Team Leader in the Medical Negligence Department. Throughout his 24 year legal career, he has specialised in conducting medical negligence claims on behalf of Claimants, previously working for other highly ranked leading firms in the field.

He has undertaken claims covering the full spectrum of medical specialisms, clinical settings, categories of defendant and types of negligent medical care and treatment.
These include high value and complex maximum severity cases, such as those involving limb amputations and permanent neurological injuries.

Sion is experienced at representing bereaved families at inquests and has a particular interest in fatal accident claims.

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Sarah's Story

"Now we have peace of mind"

My husband, Nick, went back and forth to the doctors for a long time and tried everything the doctor recommended. But his illness got worse, to the point that he was in agony.

In the end we got so desperate that we asked for a referral. The doctor was reluctant, so we had to consult a private hospital. That’s when we found out there was a tumour. It took years from the onset of his illness to finally start cancer treatment.

He used to be a man with a lot to live for, but in the end he was in so much pain that he withdrew from the family. He became angry that nobody had helped him sooner, and the legal team were able to give him the validation that he was desperately seeking. The NHS confirmed if they had done more, Nick would still be alive today.