Medical Negligence Guide

Reviewed by
Peter Rigby, Director of Medical Neglience

Everything you need to know about making a claim

When you first look into making a medical negligence claim, you may be overwhelmed with the information available online. To help you, we have pulled together everything you need to know into this handy medical negligence guide. Here, we explain the process of making a claim, the benefits of working with a qualified team, and the types of medical negligence claims we cover.

At Patient Claim Line, we have an established team of specialist medical negligence lawyers, all with various specialisms across the negligence sector. When we take on your case, you will be assigned a solicitor with extensive experience in the specific area of medical negligence your claim falls into. Whether that be a dental claim, misdiagnosis, negligent surgery or orthopaedic case.

If there’s anything you think we haven’t covered, give us a call on 0330 107 5326 to speak to a specialist advisor.


Questions we get asked about medical negligence

Will it cost me anything if I make a claim? 
I am still having treatment. Should I wait for that to finish before making a claim?
Is it right to make a claim against the NHS?
Is there a difference between medical malpractice and medical negligence?
What types of medical negligence do you cover?
Can I claim for a family member?


How do you prove medical negligence?

Without an expert by your side, it can be stressful and exhausting to gather the evidence needed to prove that negligence took place. This is particularly the case when you are already recovering from the effects of a medical mistake. It is important to understand how a solicitor can help you, and what evidence we will need to successfully fight your corner.

Here, we explain how to prove that medical negligence took place.

Find out what evidence is needed to prove a medical negligence claim.

How long does a medical negligence claim take?

Once we have taken on your negligence claim, one thing you can be assured of is that you’re in good hands. Whatever your circumstances, we will work effectively to secure the justice you deserve.

Here we examine how long a medical negligence claim takes , using real case examples settled by our expert team.


10 things to know about medical negligence claims

There are a few key things that you need to know before processing your claim; from who you can make a claim for, the time limits of seeking legal advice, to the likelihood of going to trial. Understanding the process will help you feel more comfortable about what is ahead.  Here we explain 10 things you need to know about medical negligence claims.


4 D’s of medical negligence

The 4 Ds are pivotal to the success of your negligence claim, regardless of whether this is a straightforward case or a more complex one.  If a medical professional has caused you harm as a result of a medical mistake, understanding the 4 Ds of medical negligence will help you measure the impact of your case.


Family Support Pack

This family support pack has been created to provide families who have been affected by medical negligence information and support. The pack includes details on how to access charitable support and therapy you may need to help you move forward with your lives. There are also details on how to support children who have been affected by medical negligence and activities that both adults and children are able to take part in with disabilities they may have.


Rob Rinder met with three of our senior clinical negligence solicitors to discuss their passion for what they, why they do it and what motivates them to succeed on behalf of their clients. During their discussion they put aside the myths surrounding medical negligence claims.

Medical Negligence Law and Ethics

In this whitepaper, Patient Claim Line will explore the ethical considerations in medical negligence law, and how these principles are applied in modern medical negligence law. All written information has been researched and compiled by Senior Solicitor, Kate Goodman.
Take a look at the full Medical Negligence Law and Ethics research here.


Medical Negligence Review 2022

Here we outline the complex medical negligence cases we have settled, as well as outlining current affairs that have shaped the healthcare system this year.

Read more in our Medical Negligence Review 2022

Why choose Patient Claim Line?

Patient Claim Line is a subdivision of Fletchers Solicitors; a specialist legal firm dealing in medical negligence cases. Our expert team consists of more than 100 lawyers, with a combined experience of over 400 years. We have successfully settled cases across a number of different specialisms, which means that when we take on your case, you will be assigned a solicitor with extensive experience in the type of negligence you have been subjected to.

We have successfully settled cases in the following areas:


When your case is accepted, our expert solicitors will handle all of the paperwork for you. We will source your medical records and work with you to gather evidence that the negligence took place. We build solid relationships with our clients and ensure regular contact throughout the claims process, to help you understand exactly where your claim is up to at every point. Processing a medical negligence claim can be a daunting experience, but at Patient Claim Line, we take care to explain everything carefully to you – without the legal jargon – so that you are fully informed at all times.


Meet the team

Georgia Briscoe

Georgia Briscoe
Director of Legal Strategy and Transformation

Georgia is one of our Directors of Medical Negligence and has an impressive wealth of knowledge. She has over 15 years of legal experience and is responsible for overseeing the whole medical negligence team.

Georgia prides herself on the development of her team and aims to ensure that everyone in the department shares the same passion, tenacity and drive to get the best possible result for the injured patient.

Georgia is in charge of the day to day operational running of our largest medical negligence department, working hard to ensure a self-sustainable future for the team. Georgia is heavily involved in developing Fletchers’ nationwide reputation as medical negligence experts, alongside ensuring that all of our cases are dealt with the utmost efficiency and professionalism.

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Bilal Qasim

Bilal Qasim
Team Leader/Senior Solicitor

Having joined Patient Claim Line in 2017, Bilal is a Clinical Negligence Solicitor with extensive experience in the medical negligence field. He has recently qualified as an internationally and nationally accredited mediator, recognised by the Civil Mediation Council, International Mediation Institute and Chartered Institute of Arbitrators. Bilal has been recognised for his excellent client work, having received the ‘Customer Award’ at our annual awards evening.

Having had continuous exposure to medical negligence claims throughout his career, Bilal has developed a large skillset, enabling him to bring matters to time-efficient, amicable solutions. Bilal completes a formal assessment of each case and strategically plans the progression of the case, ensuring all cases within his team run smoothly and that our customers receive the justice they deserve.

Bilal was also the recipient of the Customer Feedback Champion award in 2019.


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Jennifer Argent

Jennifer Argent
Medical Negligence Solicitor

Jennifer joined the team in 2018 with a wealth of experience of working in Medical Negligence in several firms across the North of England. As a Solicitor, Jennifer has an in-depth knowledge of the law and a recognition of the suffering that customers have already been through and the support that they may need through their claim. She works efficiently to achieve the best outcome for her customers. She has a wide range of experience within Medical Negligence and has particular expertise in delayed diagnoses of cancer, shoulder and eye injuries.


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Kate Goodman

Kate Goodman
Senior Litigation Executive

Admitted to the roll of Solicitors in 2016, Kate is a Senior Litigation Executive at Patient Claim Line. She handles cases through to settlement or issuing. Within the team she is responsible for corresponding with customers and experts to ensure cases are conducted in a proactive and effective manner. Kate provides support and guidance to the team to deliver an outstanding service to our customers.



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Sarah's Story

"Now we have peace of mind"

My husband, Nick, went back and forth to the doctors for a long time and tried everything the doctor recommended. But his illness got worse, to the point that he was in agony.

In the end we got so desperate that we asked for a referral. The doctor was reluctant, so we had to consult a private hospital. That’s when we found out there was a tumour. It took years from the onset of his illness to finally start cancer treatment.

He used to be a man with a lot to live for, but in the end he was in so much pain that he withdrew from the family. He became angry that nobody had helped him sooner, and the legal team were able to give him the validation that he was desperately seeking. The NHS confirmed if they had done more, Nick would still be alive today.