NHS Negligence Claims

Reviewed by
Peter Rigby, Director of Medical Neglience

We've got your NHS negligence claim covered

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  • Not just lawyers - real specialists
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  • UK's highest-rated medical negligence solicitors

NHS Negligence Claims

As one of the largest and oldest national, publicly-funded institutions for medical care, the National Health Service (NHS) plays a significant role in treating millions of patients each year. The premise behind the establishment of NHS was the need for quality healthcare made available to everyone in England. However, the growing patient population puts pressure on NHS trusts each year, and the medical care received is not always the best it can be.

Individuals trust the NHS to provide medical care for an array of health needs, including routine screenings, treatments for mild to severe long-term conditions, emergency services, end-of-life care, surgeries, and prescriptions. Given the breadth of care services offered at NHS trusts, it is not surprising that things can – and do – go wrong. Unfortunately, the sheer size of the NHS makes it difficult to get answers to your questions when poor-quality care results in devastating outcomes. One of the few ways to get justice for caused by poor care provided through NHS is to make a claim against the NHS. We’re here to help with that process.

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What Types of NHS Negligence Can I Claim For? 


There are various types of NHS negligence that you may be able to claim for. These include but are not limited to: 



Every negligence claim is different, but chances are we have worked with an individual who went through a similar situation to yours and decided to sue the NHS. The important thing to remember is that even though it may seem daunting to bring forward a claim for any one of these common claim types, you have resources through Patient Claim Line to receive the compensation you need and deserve.

If you believe you have received negligent treatment on the NHS, our specialist team can investigate for you.

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Who pays for NHS Negligence claims?

In 2015 alone, the NHS Litigation Authority spent £1.4bn on medical negligence claims, and the numbers are predicted to continue climbing in years to come unless some reforms are put in place. The significant amount of money spent for NHS compensation claims is linked to pressure on the staff and doctors providing medical care which ultimately leads to lower-quality service. Although the NHS negligence bill continues to climb, you have no financial risk in bringing a claim against the NHS. That’s because we work on a no win, no fee basis from the start.

These costs can and typically do include compensation for pain and suffering experienced by you or a loved one, ongoing treatment required to restore the quality of life after an error in treatment, NHS misdiagnosis or NHS never event, out-of-pocket expenses like lost earnings, and the costs associated with medical equipment needed at home. These expenses, which are all-too-common when NHS negligence has taken place, ultimately take away from the quality of care provided to patients who enter NHS doors.

What can I expect when I make a Claim?

One of the most frustrating aspects of determining whether to sue the NHS for negligence boils down to not having open and honest communication with the NHS or the doctors who treated you. There are instances when the NHS does not fully own up to mistakes made in a negligence case, making it difficult to understand what took place and the best steps to take moving forward.

When you make a claim, we work with you to get not only the compensation you deserve, but also the answers you need as to why the issue occurred within NHS and who is responsible.

As soon as you realise you or a loved one has experienced the negative effects of an NHS misdiagnosis, NHS never events, or other NHS negligence, it is in your best interest to reach out to us for guidance on how to move forward with your claim against the NHS. There is a three-year time limit on making a claim to get you the compensation you need.

Our Experience of Covering NHS Claims

We have worked with the complex nature of NHS negligence claims for years, and currently, we manage one in every 10 claims throughout the country. Because we work on a no win, no fee basis – meaning there is no financial risk to you or your family – you and your loved ones have the opportunity to get the answers you need about your experience with poor-quality care in a simple, straightforward way. We uphold the highest standards of confidentiality when working any medical claim, and we know how to get you and your family justice for NHS negligence.

Information We Need to Start Your NHS Compensation Claim

Our claims process begins with the submission of an online contact form, a simple phone call to one of our medical negligence specialists or by taking our simple 30 second claims test.The Patient Claim Line team is expertly trained to ask the right questions while maintaining your confidentiality and easing some of your concerns. Once you are in contact with a claims specialist, we take the time to listen intently to what took place with your NHS experience, and we then determine if you have cause to sue the NHS.

We will also need to know what you or your loved one experienced, adding information about when the incident occurred, what took place, and if you took any steps to rectify the issue on your own or at the request of the NHS. All of this information is pertinent to your claim against the NHS and will help us negotiate for you in terms of compensation. Whether you suffered from misdiagnosis, incorrect medical advice, or a more severe NHS never event, we have the experience to turn your claim against the NHS into compensation to help ease your suffering due to NHS negligence.

How to make a medical negligence claim against my local trust?

As one of the largest and oldest national institutions for medical care, the National Health Service (NHS) plays a significant role in treating millions of patients each year. NHS trusts offer a variety of services to patients, therefore there are countless areas where NHS negligence can take place. We work with a staggering number of NHS compensation claims on any given day, with the most common areas where things go awry including surgical negligence, prescription errors and medical misdiagnosis.

Individuals trust the NHS to provide medical care for an array of health needs, including routine screenings, treatments for mild to severe long-term conditions, emergency services and prescriptions. Given the breadth of care services offered at NHS trusts, it is not surprising that things can – and do – go wrong.

Patient Claim Line has helped thousands of claimants in the UK bring cases against their local NHS trusts. Find out if your trust is listed in our local claims guides and see if you can make a claim below:


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Why Choose Patient Claim Line for your NHS negligence claim?

Not just lawyers — medical negligence experts

Patient Claim Line was established in 2014 and consists of a team of medical lawyers specialising in medical negligence and misdiagnosis claims. At Patient Claim Line we have more than 100 solicitors with combined experience of over 400 years and they will work on your behalf to achieve the best result possible for you. It's not enough to use a solicitor who sometimes covers medical negligence. You need someone who knows this area through and through. That is what the solicitors here at Patient Claim Line do. They deal exclusively in this area of law and are experts in the field.

Frequently asked questions about NHS negligence claims

Our expert legal team answer your questions about making an NHS negligence claim


Meet our medical negligence team

Peter Rigby

Peter Rigby
Director of Medical Negligence

Peter leads the Medical Negligence Serious Injury department, which now boasts some of our most knowledgeable, dedicated and hardworking team members.

Peter is dedicated to supporting victims of catastrophic medical negligence injuries and endeavours to provide a clear and coherent approach to claims. He recognises the effects serious injuries can have and therefore ensures his customers’ need for support is met. Peter also has a vast amount of experience working with customers who have been injured abroad and is able to act under international law to provide the best outcomes.

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Christian Beadell

Christian Beadell
Head of Group Action

Christian is Head of Medical Negligence at Patient Claim Line and has specialised in clinical negligence claims since qualifying in 1998; having dealt with a wide variety of claims throughout his career. He is also featured in the Legal 500 as a recommended claimant solicitor in the North West.

Christian qualified as a solicitor in 1998, specialising in clinical negligence. From 2010 onward he has had a particular interest in gynaecological and urogynaecological claims, having represented several hundred claimants in the George Rowland Litigation against the Liverpool Women’s and Aintree Hospitals. This investigated the treatment given to women in the Merseyside area over several decades, and in particular focused on the introduction and development of mesh into the UK in both the treatment of stress urinary incontinence and pelvic organ prolapse. The development of this area involved pursuing claims under a unique ADR protocol with the NHS and also looking to develop the current thinking on the valuation of compensation for complex urinary symptoms. He has successfully recovered hundreds of thousands of pounds in compensation on behalf of my clients.

Christian was also involved in setting up and chairing a Claimant Support Group for those involved in the Rowland litigation, which provided a discussion forum for the many women who were left isolated and damaged by negligent gynaecological treatment. He now co-ordinates the firm’s mesh claims and has delivered training and commented extensively on the medico-legal implications of urogynaecological / mesh complications. He is a member of APIL, Liverpool Law Society and Legal 500 recommended.

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Francesca Paul

Francesca Paul
Associate Solicitor

Francesca Paul is an Associate, Senior Solicitor and Team Leader within the Clinical Negligence Department.  She is one of the driving Solicitors in the Group Litigation Team dealing with this niche and specialist area of work that Fletchers undertakes.   

Francesca previously worked in Nottingham, dealing with Group Action work.  She now works at Fletchers, bringing with her those years of experience heading up a team of 10 people.  Francesca is involved in the early identification of potential new Group Litigation Work and analyses information from the collective pool of new enquiries into the business, of which there are hundreds per week looking for hot spots or recurrent issues which might suggest a potential pool of Claimants.   

One of the highlights for Francesca and her team is that they have successfully recovered over a million pounds in compensation for clients who have received treatment from a single orthopaedic surgeon who was operating in the Colchester area.  Her role requires a specific set of skills, patience and a forensic approach to detail whilst being able to see the wider picture.   

Francesca has previously acted for a claimant in a case that reached the Supreme Court in the case of NA v Nottinghamshire County Council. 

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Sion Wynne

Sion Wynne
Team Leader/Senior Solicitor

Sion is a team leader and senior solicitor with many years’ experience in dealing with a wide range of medical specialisms and different types of injuries. He is an experienced medical negligence solicitor and manages a team of lawyers within our department.

Sion joined Fletchers in 2018 as a Team Leader in the Medical Negligence Department. Throughout his 24 year legal career, he has specialised in conducting medical negligence claims on behalf of Claimants, previously working for other highly ranked leading firms in the field.

He has undertaken claims covering the full spectrum of medical specialisms, clinical settings, categories of defendant and types of negligent medical care and treatment.
These include high value and complex maximum severity cases, such as those involving limb amputations and permanent neurological injuries.

Sion is experienced at representing bereaved families at inquests and has a particular interest in fatal accident claims.

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Case Study

Sarah's Story

"Now we have peace of mind"

My husband, Nick, went back and forth to the doctors for a long time and tried everything the doctor recommended. But his illness got worse, to the point that he was in agony.

In the end we got so desperate that we asked for a referral. The doctor was reluctant, so we had to consult a private hospital. That’s when we found out there was a tumour. It took years from the onset of his illness to finally start cancer treatment.

He used to be a man with a lot to live for, but in the end he was in so much pain that he withdrew from the family. He became angry that nobody had helped him sooner, and the legal team were able to give him the validation that he was desperately seeking. The NHS confirmed if they had done more, Nick would still be alive today.

You don’t have to go through this alone – take the first step now