Terms of use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Patient Claim Line’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Patient Claim Line or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Dukes House, 34 Hoghton Street, Southport, PR9 0PU. Our company registration number is 5743784 in England and Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Name and Email address.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Patient Claim Line is a trading name of Fletchers Solicitors Ltd. When a call is made to Patient Claim Line, it will be answered by Fletchers Solicitors Ltd.

Medical Law Network is a trading name of Fletchers Solicitors Ltd.

Fletchers Solicitors Ltd, under the trading name of Medical Law Network, has entered into agreements with a number of law firms to provide legal services to customers of Patient Claim Line.

Claims arising from an enquiry to Patient Claim Line will be handled by Fletchers Solicitors Ltd or one of the firms who have entered into a collective marketing agreement with the Medical Law Network.

The number and identity of the firms who have entered into this collective marketing agreement will vary from time to time.

Under this agreement, member firms agree to pay a contribution to Fletchers Solicitors in respect of marketing and service costs.


We pride ourselves in the exemplary care we provide to all clients. If however you feel that these high standards have not been met in your case and would like to speak to someone regarding this please email complaints@fs.co.uk.