- We will only collect and retain relevant and essential data.
- We will store your information safely and securely, protecting it from loss, misuse, unauthorised access and disclosure.
- We will ensure that appropriate technical measures are in place to protect personal data.
- We will destroy your information securely.
What information do we collect?
We collect information from you when you fill out a form. When filling out contact/feedback forms on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number or a time at which we can contact you directly using manual methods. We use third-party analytics provided by Google Analytics. When viewing our site we may collect information on your site-viewing activity, such as pages visited, duration of session and geolocation data.
For information on how Google Analytics collects and processes information about you and information on how to opt out from Google’s collection of information from you, please click here.
What do we use your information for?
So we have a better understanding of all our clients, we tailor our range of services to meet the needs of individual customers. We will use the personal information you share with us, or which we collect, for example, what you searched for on the website, your search device or general location.
A few ways in which the information we collect is used:
- To personalise your experience (your information helps us to better respond to your individual needs);
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- Provide customised content and advertising.
PCL Panel Firms
How do we protect your information?
To help protect the privacy of data and personally identifiable information you submit through our website, we maintain physical, technical and administrative safeguards.
We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information.
In line with the firms policy, we will retain details of your contact with this firm and the purpose of your contact for 12 months. After this time the details of your contact will be removed from our database. If you have any concerns about this please do not hesitate to contact us.
Do we disclose any information to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
Contacting Patient Claim Line
If you feel we have breached your privacy, want us to update your marketing preferences, or amend your information, please call our team on 03300 080352.
Cookies Policy – Patient Claim Line
This Cookies Policy applies to the website www.patientclaimline.co.uk (the “Site”) which is run by Fletchers Solicitors Ltd , a solicitors of England and Wales, authorised and regulated by the Solicitors Regulation Authority and the Financial Conduct Authority. The Authority’s rules can be accessed via their website www.sra.org.uk Registered Office at Dukes House, 34 Hoghton St, Southport, PR9 0PU. Fletchers Solicitors is a trading name of Fletchers Solicitors Ltd. Company No. 5743784.
What are cookies?
A cookie is a small piece of text that websites send to the browser and is stored on the user’s device, which may be a personal computer, a mobile phone, a tablet, etc. These files allow the sites or service providers systems to recognise your browser and capture and remember certain information, such as language and preferred options, which can make your next visit easier and make the site more useful for you. Cookies play a very important role in improving user experiences on the web.
What cookies do we use?
The cookies on our website generally fall into the category of functional and analytical cookies.
These cookies collect about how visitors use the site, for example, the pages that are visited most often, where visitors have come from and the pages they have visited. The information is used to improve the way the website works. We sometimes use third parties to perform these services for us and when this is the case, the cookies may be set by the third party.
These cookies do not collect information that identifies individual users. All information is aggregated and anonymous.
Functional cookies are used to recognise you when you return to our site. They also remember your preferences on our Site and enable us to personalise our content for you. The information collected by these cookies is usually anonymised, so we cannot identify you personally. Functional cookies do not track your internet usage or gather information which could be used for selling advertising, but they do help with serving advertising.
|Cookie Name||Cookie Expiration Time||Cookie Purpose|
|_ _utmc||_ _utmc is a session cookie.||Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.|
|_ _utmv||_ _utmv is a persistent cookie and is deleted 2 years after you leave the Site.||Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.|
Patient Claim Line embeds videos from Patient Claim Line official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. Read more at YouTube’s embedding videos information page.
Opting out of cookies
Most browsers are set to accept cookies automatically, by default. However, the settings of the browser you use can usually be changed to prevent automatic acceptance and to provide a prompt every time a cookie is sent to you or to allow you to choose not to receive cookies at all. However, the consequence of opting out of cookies will severely limit your ability to interact and use the on-line ordering/booking capabilities of our web site.
If you wish to block cookies, please use the link below and follow the relevant instructions. Take care to ensure that the instructions you select match the type and version of your browser software: http://www.allaboutcookies.org