Was it medical negligence, or just one of those things?

Privacy policy

Please be sure to read the privacy policy below before submitting information to our website, so that you understand how we use and store your personal information once it has been submitted.

Data and Privacy Policy – Patient Claim Line

Patient Claim Line and this website comply to the General Data Protection Regulation (GDPR) which comes into effect from May 2018. This online privacy policy applies only to information collected through the Patient Claim Line website, and not to information collected offline.

Our responsibilities

  • We will only collect and retain relevant and essential data.
  • We will store your information safely and securely, protecting it from loss, misuse, unauthorised access and disclosure.
  • We will ensure that appropriate technical measures are in place to protect personal data.
  • We will destroy your information securely.

What information do we collect?

We collect information from you when you fill out a form. When filling out contact/feedback forms on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number or a time at which we can contact you directly using manual methods. We use third-party analytics provided by Google Analytics. When viewing our site we may collect information on your site-viewing activity, such as pages visited, duration of session and geolocation data.
For information on how Google Analytics collects and processes information about you and information on how to opt out from Google’s collection of information from you, please click here.

What do we use your information for?

So we have a better understanding of all our clients, we tailor our range of services to meet the needs of individual customers. We will use the personal information you share with us, or which we collect, for example, what you searched for on the website, your search device or general location.

A few ways in which the information we collect is used:

  • To personalise your experience (your information helps us to better respond to your individual needs);
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • Provide customised content and advertising.

PCL Panel Firms

Patient Claim Line is a trading name of Fletchers Solicitors Limited. We work in association with a panel of solicitors. Any enquiry received by Patient Claim Line on prospective medical negligence cases may be sent by us to any one of our panel firms. Those panel firms are : Fletchers Solicitors Limited (Southport), Shakespeare Martineau LLP (Lime Solicitors – Birmingham); Longdon Walker and Renney (Solicitors) Ltd (Sunderland). Your enquiry will be sent to one of those solicitors. Any data at that point will be dealt with in accordance with their own Privacy Policy. If you would like further details of those privacy policies please contact us

How do we protect your information?

To help protect the privacy of data and personally identifiable information you submit through our website, we maintain physical, technical and administrative safeguards.

We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information.

In line with the firms policy, we will retain details of your contact with this firm and the purpose of your contact for 12 months. After this time the details of your contact will be removed from our database. If you have any concerns about this please do not hesitate to contact us.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Our website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of and saving of cookies on their computer/device.

Do we disclose any information to outside parties?

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Changes to this Privacy Policy

We may change this Patient Claim Line privacy policy from time to time, and if we do we will post any changes on this page. If you continue to access this website or use services available from this website after those changes have come into effect, you will have agreed to the revised policy.

Contacting Patient Claim Line

If you feel we have breached your privacy, want us to update your marketing preferences, or amend your information, please call our team on 03300 080352.

Cookies Policy – Patient Claim Line

This Cookies Policy applies to the website www.patientclaimline.co.uk (the “Site”) which is run by Fletchers Solicitors Ltd , a solicitors of England and Wales, authorised and regulated by the Solicitors Regulation Authority and the Financial Conduct Authority. The Authority’s rules can be accessed via their website www.sra.org.uk Registered Office at Dukes House, 34 Hoghton St, Southport, PR9 0PU. Fletchers Solicitors is a trading name of Fletchers Solicitors Ltd. Company No. 5743784.
We may update this cookie policy from time to time and will post any changes on our website so it’s a good idea to come back occasionally and read through it again.

What are cookies?

A cookie is a small piece of text that websites send to the browser and is stored on the user’s device, which may be a personal computer, a mobile phone, a tablet, etc. These files allow the sites or service providers systems to recognise your browser and capture and remember certain information, such as language and preferred options, which can make your next visit easier and make the site more useful for you. Cookies play a very important role in improving user experiences on the web.

What cookies do we use?

The cookies on our website generally fall into the category of functional and analytical cookies.

Analytical cookies

These cookies collect about how visitors use the site, for example, the pages that are visited most often, where visitors have come from and the pages they have visited. The information is used to improve the way the website works. We sometimes use third parties to perform these services for us and when this is the case, the cookies may be set by the third party.

These cookies do not collect information that identifies individual users. All information is aggregated and anonymous.

Functional cookies

Functional cookies are used to recognise you when you return to our site. They also remember your preferences on our Site and enable us to personalise our content for you. The information collected by these cookies is usually anonymised, so we cannot identify you personally. Functional cookies do not track your internet usage or gather information which could be used for selling advertising, but they do help with serving advertising.

Google Analytics

Our website uses Google Analytics, a web analytics tool which uses cookies to help the website analyse how users use the website. Google uses information on our behalf to evaluate your use of the website, compile reports on website activity and provide us with other services relating to website activity and internet usage. The IP address collected through Google Analytics will not be associated with any other data held by Google.

Cookie NameCookie Expiration TimeCookie Purpose
_ _utma__utma is a persistent cookie and is deleted 2 years after you leave the Site.Used to distinguish users and sessions. The cookie is created when the JavaScript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
_ _utmb_ _utmb is a persistent cookie and is deleted 30 minutes after you leave the Site.Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
_ _utmc_ _utmc is a session cookie.Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
_ _utmz_ _utmz is a persistent cookie and it expires 6 months from the time of creation.Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
_ _utmv_ _utmv is a persistent cookie and is deleted 2 years after you leave the Site.Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

Patient Claim Line embeds videos from Patient Claim Line official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. Read more at YouTube’s embedding videos information page.


We utilise the Conversion Tracking Pixel service of Facebook. This tool means we can follow the actions of users who click through to our website from a Facebook advertisement. We can use this to measure the efficiency and efficacy of our Facebook advertisements, to better refine and fine tune our marketing campaigns on their channel.  It also allows us to display adverts on Facebook to past visitors of our site to help keep our service fresh of mind. In addition, we’re also able to create new marketing audiences on Facebook who share similar interests etc. All collected data remains anonymous, which means that we can never see the personal data of the user, nor do we have access to this. This is stored and used by Facebook. Their privacy policy can be found HERE and should you not wish to have your data utilised in this way by Facebook you can opt out by clicking HERE

Opting out of cookies

Most browsers are set to accept cookies automatically, by default. However, the settings of the browser you use can usually be changed to prevent automatic acceptance and to provide a prompt every time a cookie is sent to you or to allow you to choose not to receive cookies at all. However, the consequence of opting out of cookies will severely limit your ability to interact and use the on-line ordering/booking capabilities of our web site.

If you wish to block cookies, please use the link below and follow the relevant instructions. Take care to ensure that the instructions you select match the type and version of your browser software: http://www.allaboutcookies.org

Contact us

Our full details are set out in our privacy policy. Please do email us with any questions, queries or complaints regarding our use of cookies.