Who are we? We are specialists in medical negligence

Award-winning lawyers on your side

Not just lawyers — medical negligence experts

Patient Claim Line was established in 2014 and consists of a team of medical lawyers specialising in medical negligence and misdiagnosis claims.

At Patient Claim Line we have more than 100 solicitors with combined experience of over 400 years and they will work on your behalf to achieve the best result possible for you.

It’s not enough to use a solicitor who sometimes covers medical negligence. You need someone who knows this area through and through. That is what the solicitors here at Patient Claim Line do. They deal exclusively in this area of law and are experts in the field.

This is why we’re so highly rated.

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No win - no fee - no obligation. You have nothing to lose!

At Patient Claim Line, we don’t want anyone with a possible claim to be put off by the worry of legal fees. That’s why we always work on a no win no fee basis. This means if you pursue your claim with us, and the claim is not successful, then you walk away without having to pay us a penny. That’s our promise to you.

By choosing Patient Claim Line, you are guaranteed peace of mind in all areas, at all times. It costs you nothing to find out if you have a claim. Asking the questions is the first step to peace of mind, whether you have a claim or not, and it will not have cost you anything. That’s a promise.

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Owned by a leading UK law firm

Unlike most claims companies, Patient Claim Line is owned and operated by a law firm, Fletchers Solicitors, who specialise in Medical Negligence. Fletchers were established in 1987, and have a Medical Negligence legal team of over 100 people working just in this area of law.

Fletchers is a Top 200 law firm, listed in the Legal 500 and is one of the Sunday Times Top 100 places to work. We also have access to a number of other Medical Negligence specialist firms, all of whom are fully vetted by Fletchers to ensure they offer the dedicated, specialist service that we demand our clients receive.

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Medical Negligence specialists with over 400 years' combined experience

When you call Patient Claim Line, you know you are getting an experienced, specialist team to assess your case. The legal team itself has over 400 years' combined experience in dealing with injuries caused by Medical Negligence. Most claims companies cannot provide this level of experience when dealing with cases.

This experience means that when we take your case on, we are able to take on the big institutions like the government and NHS, and are able to fight for justice and ensure you get the best possible result.

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Outstanding customer feedback

Our customers are genuinely at the heart of everything we do. We understand how people feel when they have been let down by a health professional and the health industry, and always show compassion, sensitivity, professionalism and above all, we listen to people. That’s why the people we have helped rate us so highly on Trustpilot.

Trustpilot is an independent review site and is similar to Trip Advisor, but for professional services. We have to offer the chance for ALL our clients to leave us a review, and are very proud of being the top rated Medical Negligence solicitors.

We can guide you through your claim right from the initial phone call to how the claim will progress, and we ensure that you will receive excellent customer service every step of the way.

We are an experienced team of experts in this area and we encourage customer feedback. Our TrustPilot score is 4.8 and we have a customer team who have dealt with every type of claim imaginable and are compassionate, empathetic and understanding when dealing with your claim.

Our structure is quite unique with all the experts you may need for your claim all under one roof. We have medical experts as well as an extensive legal support team, who obtain medical records and research your claim in further detail.  We will work tirelessly on your behalf to ensure that you receive the maximum level of compensation you are entitled to.

Patient Claim Line is owned and operated by Fletchers Solicitors, who are one of the top medical negligence law firms in the UK. Fletchers Solicitors specialises in medical negligence and serious injury and is listed in the Top 100 law firms in the UK and in the Legal 500.

Meet the team

Adrian Denson
Chief Legal Officer

Adrian joined us in December 2011 as Head of Serious Injury, leading the department through a period of significant growth, whilst working with customers following catastrophic and life changing events. In spring 2017, Adrian was appointed our Chief Legal Officer and oversees all of our legal teams, ensuring our customers are always at the heart of everything we do. Adrian has been named in the Legal 500 as one of the top 10 leading individuals for personal injury in the North West for the second year running.

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Georgia Briscoe
Director of Medical Negligence

Georgia is the Head of Medical Negligence and has an impressive wealth of knowledge. She has over 15 years of legal experience and is responsible for overseeing the whole medical negligence team. Within her role, Georgia ensures that all of our cases are dealt with the utmost efficiency and professionalism.

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Peter Rigby
Director of Medical Negligence Serious Injury

Peter is dedicated to supporting victims of catastrophic medical negligence injuries and endeavours to provide a clear and coherent approach to claims. He recognises the effects serious injuries can have and therefore ensures his customers’ need for support is met. Peter also has a vast amount of experience working with customers who have been injured abroad and is able to act under international law to provide the best outcomes.

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Christian Beadell
Head of Medical Negligence Fast Track

Christian is Head of Medical Negligence Fast Track at Fletchers and has specialised in clinical negligence claims since qualifying in 1997; having dealt with a wide variety of claims throughout his career. He is also featured in the Legal 500 as a recommended claimant solicitor in the North West.

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Johanna Thompson
Head of Medical Negligence Serious Injury Manchester

As Head of Medical Negligence Serious Injury Manchester, Johanna’s role is multi-faceted and focuses on working with our specialist team of medical negligence nurses. She joined Fletchers in the summer of 2015 with over 25 years of experience in the legal sector, much of which within medical negligence. She also has extensive experience of inquest representation and sits part-time as a coroner.

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Alison Flaherty
Head of Medical Negligence

Alison is Head of Medical Negligence in our Southport office.  She is a Senior Solicitor with over 15 years’ experience in personal injury and medical negligence.  Alison assists with the overall running of the Department and leads 8 teams dealing with a variety of medical negligence claims from the first call through to Trial.

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Bob Coupland
Head of Medical Negligence, Manchester

Bob is head of medical negligence in Manchester. He joined Fletchers in March 2017 as a legal auditor and moved into his present role in the July. Bob has over 18 years’ experience as a solicitor specialising in personal injury and medical negligence and before this was a qualified nurse working in a number of North West A&E departments.

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Nicola Winslett
Head of Legal Technical Support

Nicola has over 20 years of legal experience, the last 13 of which have been in Medical Negligence. Nicola constantly reviews all the cases to make sure everything is progressing properly.

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Emma Semwayo
Senior Solicitor

Emma is a team leader and a senior solicitor at Fletchers; she leads a team of junior and senior lawyers. As the senior solicitor within her team, Emma is accountable for the progression of cases to the point of settlement or issue. She completes formal assessments of each case and strategically plans the progression of the case, ensuring all cases within her team run smoothly and our customers receive the justice they deserve.

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Kathryn Sharkey
Senior Solicitor

Kathryn is one of our Senior Solicitors and has over 10 years’ experience in the field, with both defendant and claimant claims.

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Patricia Hitchen
Senior Solicitor

Patricia is a Senior Solicitor with over 20 years of legal experience, the last 14 years have been spent in the Personal Injury field.  She uses her vast experience to her assist her team of lawyers to successfully deal with all aspects of their medical negligence claims whilst ensuring that their clients receive an excellent service.

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Sowmya Jagannath
Senior Solicitor

With over 20 years of personal injury litigation, Sowmya has a wealth of knowledge, which she applies to her role as a senior solicitor.

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Julie Garner
Senior Solicitor

Julie has been a claimant clinical negligence solicitor for over 14 years and has experience in dealing with all claims and injury types.  She was employed in the NHS before entering law and has previously chaired a local research ethics committee.

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Michael Carson
Senior Medical Lawyer

Michael has worked in the Medical Negligence field since 2008. Prior to joining our legal team, he worked for the NHS in Northern Ireland, dealing with high value and complex cases as well as public enquiries.

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Darren Tamplin-Compton
Senior Solicitor

Darren is a senior solicitor with over 16 years of relevant experience. He manages a team of lawyers, dedicated to successfully pursuing claims for substandard medical care.

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Saima Mazhar
Senior Solicitor

Saima has over 12 years of experience as a solicitor and leads a team of junior and senior lawyer. Saima and her team have experience dealing with a wide variety of medical negligence claim types and as the senior solicitor and team leader, Saima is responsible for the progression of cases to the point of settlement or issue.

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Sion Wynne
Senior Solicitor

Sion is a team leader and senior solicitor with many years’ experience in dealing with a wide range of medical specialisms and different types of injuries. He is an experienced medical negligence solicitor and manages a team of lawyers within our department.

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Susan Healey
Medical Negligence Team Leader

Susan is a Team Leader within the Medical Negligence Department; she qualified as a solicitor in 2005, prior to this she had been a nurse. Susan Has a great deal of experience  in acting for clients in a wide range of medical negligence claims, including surgical errors, delay in diagnosing cancer, orthopaedic injuries, gynaecological and obstetric cases and birth injuries. Her clients have described her as knowledgeable, caring, supportive and easy to talk to.

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Rebecca Dawson

After graduating in Law in 2008, Becky completed her LPC and became a fully qualified Solicitor last year, specialising in Medical Negligence.

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Gail Galbraith
Head of Sales and Support Operations

Gail is the Head of Sales at Patient Claim Line with over 30-years’ customer-based experience. As the Head of Sales, Gail ensures that all customer enquiries are dealt with quickly and efficiently and leads from the front in offering the very best customer service.

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UK's highest-rated
medical negligence specialists