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Our best endorsement? Our customers.

To be listed on Trustpilot, our clients have to be invited automatically and without selection to provide us with feedback on our service. Trustpilot is totally independent and there is no way we can add to or influence the feedback we receive. Below are just some of the independently obtained comments received from our clients.

5 stars

The initial process to get …

The initial process to get representation from a solicitor was made painless from Patient claim line staff.

Mark
21st October, 2017
5 stars

Very helpful staff

Very helpful staff when they say they will call them do very patient, polite and show sympathy. They keep touch until you are handed over to solicitors.

Ms Sheila Lillian Nairne
19th October, 2017
4 stars

Very quick service and handling of all …

Very quick service and handling of all enquires and issues. The staff made the situation remain personal and human when handling all informaton. They took the time to understand and relate to the situation.

Miss T
19th October, 2017
5 stars

THEY WERE VERY FRIENDLY VERY …

THEY WERE VERY FRIENDLY VERY SYMPATHETIC AND VERY RELIABLE. THE TRANSACTION BETWEEN MYSELF AND THEM IN REGARDS TO PAPERWORK AND PROOF OF ID, WAS VERY STRAIGHT FORWARD AND SMOOTH.

LYNDA
19th October, 2017
4 stars

It was quite timely having to read all …

It was quite timely having to read all of the documents whilst the gentleman sat and watched me. It put me on edge a bit as I felt pressured to read them. Perhaps the documents could be sent prior so that you could read them and then just sign them when the associate came ?

Mrs Claire Elizabeth Lewis
18th October, 2017
5 stars

Easy to use and pleasant personnel

Easy to use and pleasant personnel

James N Humphreys
18th October, 2017
5 stars

excellent service prompt attention very …

excellent service prompt attention very well done thanks.

Ms Dorothy Jean Carley Rowlands
18th October, 2017
5 stars

Have had everything explained openly …

Have had everything explained openly and honestly and would recommend your company to my friends and family Brian baker

Mr Baker
18th October, 2017
5 stars

Quick and easy to set in motion

Quick and easy to set in motion

Mr Darryl Steven Lane
18th October, 2017
5 stars

The lady was brilliant

The lady was brilliant, she explained everything, what would happen, took me through the first procedure, arranged for someone to come and visit me at my house to sign all the forms and this was all done within 2 days. I had a courtesy call the following morning and she explained what would happen next. It was so fast, no worries, no problems. These people are great. If you want a referral, I would use them, you can't go wrong.

Mr Terrence James Henley
18th October, 2017
5 stars

Very helpful would recommend

Very helpful would recommend

Mr Daniel Robert Prior
18th October, 2017
4 stars

They were quick to get back to me and …

They were quick to get back to me and set up a solicitor in no time

Mr David James Lowry
17th October, 2017
5 stars

Thorough and caring

Very caring and understanding gathered all information and were very patient kept me very well informed

Mrs Tracy Grainger
17th October, 2017
5 stars

Brilliant professional and kind

Brilliant professional and kind

Miss Verity Rose Banning
16th October, 2017
5 stars

Quick

Quick, Professional, Friendly and very helpful. I would recommend Patient Claim Line 100%

Angela Mclennan
15th October, 2017
5 stars

A very effecient team

A very effecient team, from the first phone call to them .Patience and understanding while listening to me trying to give them dates and infomation. Top class staff within 24 hours was talking to a solicitor who has taken on my case Thankyou.

Mrs Valerie Ann Siddons
15th October, 2017
5 stars

Someone from Patient Line contacted me …

Someone from Patient Line contacted me the same day after filling out the online form. Listened to everything I said & explained the process to me. Within a few days I was contacted again to confirm I had a valid complaint. Someone came to my house with the documentation for me to sign & explained what each document was for. No hassle or stress for me.

Mrs Tracy Anne French
14th October, 2017
4 stars

Initial experience smooth.

Initial experience smooth. Friendly staff who give you easy explanations.

Chris Griffin
14th October, 2017
5 stars

Really good keep you informed from the …

Really good keep you informed from the start and are with you through the whole procesa friendly helpful staff there to answer any questions . Im very pleased with my experience highly recomended .

Mrs Zoe Monaghan
13th October, 2017
5 stars

Just commenced claim - service very good so far

Only just started claim, but service very good so far.

Mr Keith Vincent Austin
13th October, 2017
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