Testimonials from happy customers - people like you

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Our best endorsement? Our customers.

To be listed on Trustpilot, our clients have to be invited automatically and without selection to provide us with feedback on our service. Trustpilot is totally independent and there is no way we can add to or influence the feedback we receive. Below are just some of the independently obtained comments received from our clients.

5 stars

Good service

The service was efficient and very easy to access. All correspondence is done by email and very convenient.

Michael Patrick
18th February, 2020
5 stars

great service

Dealt with my query really quickly and was paired with a suitable lawyer the next day. Excellent service

Hopkins
18th February, 2020
5 stars

After the telephone conversation I was…

After the telephone conversation I was told that one of their agents will bring the document to my address following day at 11am...when my door bell sounded next day checked my watch it was spot on....well done how professional...I was very impressed from A to Z we had to deal...

Mr Selahattin Sahin
13th February, 2020
5 stars

Excellent service

Excellent service, Answered all my questions. Quick and helpful.

Jessica Robinson
13th February, 2020
5 stars

I found the Patient Claim Line to be…

I found the Patient Claim Line to be very good. The communication and help were great and they answered and handled things promptly. I have dealt with other services before and this beats them hands down for customer service.

Marie
12th February, 2020
5 stars

Excellent service

Excellent service

julie lister
10th February, 2020
5 stars

Very friendly staff

Really good communication with myself, very friendly staff that make you feel at ease throughout

Chloe Otter
6th February, 2020
5 stars

Very helpful and understanding

Very helpful and understanding

Miss Megan Jessica Sturgeon
5th February, 2020
5 stars

Very quick response explained…

Very quick response explained everything to me and very helpfull

Miss Claire Mcdonald
5th February, 2020
5 stars

Great service.quick response

Great service.quick response

Miss Malgorzata Stawiarska
4th February, 2020
5 stars

Excellent customer service

Excellent customer service , very efficient when dealt with my query

Alison Thomas
4th February, 2020
5 stars

Great friendly service from all members…

Great friendly service from all members of staff I spoke to!

Sophie C
4th February, 2020
5 stars

Fast and efficient

Fast and efficient

Juan Muntaner
4th February, 2020
5 stars

So far so good

All of the communication ive had has been of a high standard, very polite and very friendly

Donna Stedman
4th February, 2020
5 stars

Very quick service.

Simple 15 minute phone call and my claim accepted within 3 hours of my first call. Solicitor‘s appointment on the same day. Couldn’t ask for more.

Mr N Marsh
3rd February, 2020
5 stars

Early days but so far the…

Early days but so far the correspondence has been very good and whoever I have spoke to have been very helpful

Mrs Carol Taylor
30th January, 2020
5 stars

Very helpful and understanding couldn’t…

Very helpful and understanding couldn’t fault them in anyway

Mrs Louisa Messerschmidt
29th January, 2020
5 stars

Every member of the team I have spoke…

Every member of the team I have spoke to are so lovely! Nothing seems a problem and they have been more than happy to help with anything I am unsure of!!

Miss Jordan Kemp
29th January, 2020
5 stars

So far so very good

Initially I had to chase up my original enquiry (but it was not long after the Christmas holidays) and as soon as I did the team were very apologetic and have since been handling my medical negligence claim professionally and promptly. It’s still early days and there is still a wait to see if I have a claim but so far I have not regretted working with patient claim line.

Mr Singh
29th January, 2020
5 stars

First contact staff friendly and more…

First contact staff friendly and more than that, are sensitive to what they are listening to. Not pushy, will inform you every step clearly, and will answer any query. Very happy, my claim is now in the hands of solicitors.

Ruth Baron
29th January, 2020
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