The service was efficient and very easy to access. All correspondence is done by email and very convenient.

Dealt with my query really quickly and was paired with a suitable lawyer the next day. Excellent service

After the telephone conversation I was told that one of their agents will bring the document to my address following day at 11am...when my door bell sounded next day checked my watch it was spot on....well done how professional...I was very impressed from A to Z we had to deal...

Excellent service, Answered all my questions. Quick and helpful.

I found the Patient Claim Line to be very good. The communication and help were great and they answered and handled things promptly. I have dealt with other services before and this beats them hands down for customer service.

Excellent service

Really good communication with myself, very friendly staff that make you feel at ease throughout

Very helpful and understanding

Very quick response explained everything to me and very helpfull

Great service.quick response

Excellent customer service , very efficient when dealt with my query

Great friendly service from all members of staff I spoke to!

Fast and efficient

All of the communication ive had has been of a high standard, very polite and very friendly

Simple 15 minute phone call and my claim accepted within 3 hours of my first call. Solicitor‘s appointment on the same day. Couldn’t ask for more.

Early days but so far the correspondence has been very good and whoever I have spoke to have been very helpful

Very helpful and understanding couldn’t fault them in anyway

Every member of the team I have spoke to are so lovely! Nothing seems a problem and they have been more than happy to help with anything I am unsure of!!

Initially I had to chase up my original enquiry (but it was not long after the Christmas holidays) and as soon as I did the team were very apologetic and have since been handling my medical negligence claim professionally and promptly. It’s still early days and there is still a wait to see if I have a claim but so far I have not regretted working with patient claim line.

First contact staff friendly and more than that, are sensitive to what they are listening to. Not pushy, will inform you every step clearly, and will answer any query. Very happy, my claim is now in the hands of solicitors.