Very quick to respond very helpful and compassionate

Very quick, efficient and professional service.

Easy to talk to, took their time explaining everything and how the process could work if your case was taken on by the solicitors.

Great right from the start,

I called Patient Claim Line for some advice and guidance. I found them very empathetic and understanding. They explained their process to me and the possible outcomes. Every time they called me they made sure it was convenient to talk and put me a ease. I would recommend them 100%

Very friendly and professional, answering all my questions very clearly , would highly recommend.

As a first time user ,and in need of help.the speed and help so far has been extremely informative and hopefully a good result to follow .I hope this will be the start of more to come in the new year.

Explained everything I needed to know very helpful and friendly members of staff that I spoke to

Everyone I spoke with was very helpful and friendly. Any queries I had were spoken through and I was reassured, fantastic customer services and very understanding to my circumstances

Very punctual and professional, kept in touch with me made it easy and set ever up for me thank you

I have thought for a long time about making a claim because I didn’t think I could cope with the aggravation. In the end I decided to go ahead and it couldn’t have been easier. Gemma explained everything to me and was very friendly. Carole Robson

First class service

Excellent service.Contacted me within 24 hours and transferred my claim to a very professional solicitors to deal with a medical negligence claim for an elderly relative .

Communication was excellent. Everyone explained everything in detail so that I understood. Gemma was extremely patient. Thank you.

These guys were very precise and helpful and got the ball rolling quickly. This is a very difficult time, however, they were very supportıng and helpful thank you

Really helpful and stuck to their word. Definitely recommend their service and can not fault them. Thank you for all your help.

Was extremely unsure and hesitant to take the plunge and seek advice regarding a potential medical negligence case but Patient claim line put me right at ease straight away I felt comforted knowing I was speaking to a trained advisor who had my best interests and listened to my story.Thank you Patient Claim Line!

I contacted Patients Claim Line after my mum died unexpectedly after a stay in hospital for something non fatal. I was a little apprehensive about calling having never done anything like this before, and also having lost mum so recently I was very emotional. A very nice young lady answered and was very understanding and helpful without being pushy. She explained everything step by step about how the claim would be dealt with. A week later a gentleman visited me with some papers I had to sign and took screenshots of my documents that were needed, ie passport, bank statement etc. He gave me a personalised letter explaining lots of information about the process, including that I would receive a catch up of the claim every four weeks, which they have done so. So far so good.

Very helpful and easy service highly recommended

Our claim was dealt with very quickly and referred to a solicitor within 24 hours who will now be taking our claim further. Everything was done over the telephone and subsequently via E-mail. an excellent service.