400 Years combined experience
Our specialist medical negligence solicitors are not only experts in their field, they’re real people with real emotions too; and will do their utmost to support you during your legal journey. We understand that coming forward to discuss your medical negligence case is a daunting experience, but we are confident that when you pick up the phone to speak with our team, our friendly and approachable style will soon help you more comfortable. We have successfully settled hundreds of cases on behalf of people just like you, who are looking to seek justice following a medical mistake. The world of medical negligence law is a complex one, but that’s why we recommend working with a team of experts who can guide you through the process from start to finish. This is our line of work and one that we are immersed in every single day, so if there is anything you don’t understand, we can help to explain for you.
Meet the team
Having joined Patient Claim Line in 2017, Bilal is a Clinical Negligence Solicitor with extensive experience in the medical negligence field. He has recently qualified as an internationally and nationally accredited mediator, recognised by the Civil Mediation Council, International Mediation Institute and Chartered Institute of Arbitrators. Bilal has been recognised for his excellent client work, having received the ‘Customer Award’ at our annual awards evening.
Having had continuous exposure to medical negligence claims throughout his career, Bilal has developed a large skillset, enabling him to bring matters to time-efficient, amicable solutions. Bilal completes a formal assessment of each case and strategically plans the progression of the case, ensuring all cases within his team run smoothly and that our customers receive the justice they deserve.
Senior Litigation Executive
Admitted to the roll of Solicitors in 2016, Kate is a Senior Litigation Executive at Patient Claim Line. She handles cases through to settlement or issuing. Within the team she is responsible for corresponding with customers and experts to ensure cases are conducted in a proactive and effective manner. Kate provides support and guidance to the team to deliver an outstanding service to our customers.
Assistant Litigation Executive
Nermeen is an Assistant Litigation Executive at Patient Claim Line. Having graduated from Manchester University, Nermeen went on to complete her LPC.
Nermeen liaises with medical experts to obtain evidence for client cases and supports solicitors with their caseloads. She provides assistance on a vast range of cases, from fractures to high value cancer cases.
Senior Solicitor/Team Leader
Hannah is a Senior Solicitor / Team Leader at Patient Claim Line with approximately 8 years’ experience, acting exclusively on behalf of Claimants.
Hannah supervises a team of lawyers dealing with cases arising out of medical negligence. Hannah’s team have a wealth of experience acting for customers who have suffered life changing injuries to provide support and recover compensation to ensure their needs are met.
Rikki is a Litigation Executive at Patient Claim Line. Having joined the company in 2014, Rikki joined the Medical Negligence team a year later, and recently started his Graduate Solicitor Apprenticeship.
Rikki has experience in all stages of file handling, from taking initial enquiries, through to valuing and settling claims alongside our team’s senior solicitors.
Medical Negligence Solicitor
Jennifer joined the team in 2018 with a wealth of experience of working in Medical Negligence in several firms across the North of England. As a Solicitor, Jennifer has an in-depth knowledge of the law and a recognition of the suffering that customers have already been through and the support that they may need through their claim. She works efficiently to achieve the best outcome for her customers. She has a wide range of experience within Medical Negligence and has particular expertise in delayed diagnoses of cancer, shoulder and eye injuries.
Chief Legal Officer
Adrian joined us in December 2011 as Head of Serious Injury, leading the department through a period of significant growth, whilst working with customers following catastrophic and life changing events. In spring 2017, Adrian was appointed our Chief Legal Officer and oversees all of our legal teams, ensuring our customers are always at the heart of everything we do. Adrian has been named in the Legal 500 as one of the top 10 leading individuals for personal injury in the North West for the second year running.
Director of Medical Negligence
Georgia is the Head of Medical Negligence and has an impressive wealth of knowledge. She has over 15 years of legal experience and is responsible for overseeing the whole medical negligence team. Within her role, Georgia ensures that all of our cases are dealt with the utmost efficiency and professionalism.
Director of Medical Negligence Serious Injury
Peter is dedicated to supporting victims of catastrophic medical negligence injuries and endeavours to provide a clear and coherent approach to claims. He recognises the effects serious injuries can have and therefore ensures his customers’ need for support is met. Peter also has a vast amount of experience working with customers who have been injured abroad and is able to act under international law to provide the best outcomes.
Head of Medical Negligence
Christian is Head of Medical Negligence at Patient Claim Line and has specialised in clinical negligence claims since qualifying in 1998; having dealt with a wide variety of claims throughout his career. He is also featured in the Legal 500 as a recommended claimant solicitor in the North West.
Christian qualified as a solicitor in 1998, specialising in clinical negligence. From 2010 onward he has had a particular interest in gynaecological and urogynaecological claims, having represented several hundred claimants in the George Rowland Litigation against the Liverpool Women’s and Aintree Hospitals. This investigated the treatment given to women in the Merseyside area over several decades, and in particular focused on the introduction and development of mesh into the UK in both the treatment of stress urinary incontinence and pelvic organ prolapse. The development of this area involved pursuing claims under a unique ADR protocol with the NHS and also looking to develop the current thinking on the valuation of compensation for complex urinary symptoms. He has successfully recovered hundreds of thousands of pounds in compensation on behalf of my clients.
Christian was also involved in setting up and chairing a Claimant Support Group for those involved in the Rowland litigation, which provided a discussion forum for the many women who were left isolated and damaged by negligent gynaecological treatment. He now co-ordinates the firm’s mesh claims and has delivered training and commented extensively on the medico-legal implications of urogynaecological / mesh complications. He is a member of APIL, Liverpool Law Society and Legal 500 recommended.
Head of Medical Negligence Serious Injury Manchester
As Head of Medical Negligence Serious Injury Manchester, Johanna’s role is multi-faceted and focuses on working with our specialist team of medical negligence nurses. She joined Fletchers in the summer of 2015 with over 25 years of experience in the legal sector, much of which within medical negligence. She also has extensive experience of inquest representation and sits part-time as a coroner.
Head of Medical Negligence
Alison is Head of Medical Negligence in our Southport office. She is a Senior Solicitor with over 15 years’ experience in personal injury and medical negligence. Alison assists with the overall running of the Department and leads 8 teams dealing with a variety of medical negligence claims from the first call through to Trial.
Head of Medical Negligence, Manchester
Bob is head of medical negligence in Manchester. He joined Fletchers in March 2017 as a legal auditor and moved into his present role in the July. Bob has over 18 years’ experience as a solicitor specialising in personal injury and medical negligence and before this was a qualified nurse working in a number of North West A&E departments.
Head of Legal Technical Support
Nicola has over 20 years of legal experience, the last 13 of which have been in Medical Negligence. Nicola constantly reviews all the cases to make sure everything is progressing properly.
Emma is a team leader and a senior solicitor at Fletchers; she leads a team of junior and senior lawyers. As the senior solicitor within her team, Emma is accountable for the progression of cases to the point of settlement or issue. She completes formal assessments of each case and strategically plans the progression of the case, ensuring all cases within her team run smoothly and our customers receive the justice they deserve.
Kathryn is one of our Senior Solicitors and has over 10 years’ experience in the field, with both defendant and claimant claims.
Patricia is a Senior Solicitor with over 20 years of legal experience, the last 14 years have been spent in the Personal Injury field. She uses her vast experience to her assist her team of lawyers to successfully deal with all aspects of their medical negligence claims whilst ensuring that their clients receive an excellent service.
Sowmya is a Senior Solicitor and Team Leader at Patient Claim Line. Having qualified in 1993, Sowmya completed her initial training in a general practice law firm in Lancashire, before pursuing specialism in personal injury work after qualification, including working at firms in Manchester.
Sowmya has over 27 years’ experience with personal injury and litigation. Her work has included Claimant medical negligence claims, but also extensive Defendant medical and dental negligence claims experience, together with experience of dealing with high value personal injury claims.
Sowmya has experience with regulatory work related to medical professionals, including doctors’ fitness to practice and GMC hearings, and medical practitioners’ tribunal service hearings, including interim orders hearings. She has also represented parties at inquests and has experience of judicial review proceedings.
Having joined Patient Claim Line in 2015, Sowmya leads a team conducting a wide variety of medical negligence claims. She assesses medical negligence claims and creates a plan of action to ensure the case is handled efficiently. Sowmya has been recognised by for her involvement in the training and development of junior colleagues, having received two company awards for her contribution.
Julie has been a claimant clinical negligence solicitor for over 14 years and has experience in dealing with all claims and injury types. She was employed in the NHS before entering law and has previously chaired a local research ethics committee.
Senior Medical Lawyer
Michael has worked in the Medical Negligence field since 2008. Prior to joining our legal team, he worked for the NHS in Northern Ireland, dealing with high value and complex cases as well as public enquiries.
Darren is a senior solicitor with over 16 years of relevant experience. He manages a team of lawyers, dedicated to successfully pursuing claims for substandard medical care.
Saima has over 12 years of experience as a solicitor and leads a team of junior and senior lawyer. Saima and her team have experience dealing with a wide variety of medical negligence claim types and as the senior solicitor and team leader, Saima is responsible for the progression of cases to the point of settlement or issue.
Sion is a team leader and senior solicitor with many years’ experience in dealing with a wide range of medical specialisms and different types of injuries. He is an experienced medical negligence solicitor and manages a team of lawyers within our department.
Medical Negligence Team Leader
Susan is a Team Leader within the Medical Negligence Department; she qualified as a solicitor in 2005, prior to this she had been a nurse. Susan has a great deal of experience in acting for clients in a wide range of medical negligence claims, including surgical errors, delay in diagnosing cancer, orthopaedic injuries, gynaecological and obstetric cases and birth injuries. Her clients have described her as knowledgeable, caring, supportive and easy to talk to.
After graduating in Law in 2008, Becky completed her LPC and became a fully qualified Solicitor last year, specialising in Medical Negligence.
Head of Sales and Support Operations
Gail is the Head of Sales at Patient Claim Line with over 30-years’ customer-based experience. As the Head of Sales, Gail ensures that all customer enquiries are dealt with quickly and efficiently and leads from the front in offering the very best customer service.
Our customers are our best endorsement
Patient Claim Line has a reputation for being friendly and approachable and this can be seen in the testimonials and feedback we receive. We put the customer at the heart of everything we do and we are always on hand to answer your questions and talk you through any progress with your case.
Fantastic fast and prompt service
Fantastic fast and prompt service, explained everything to them about my accident and then they explained in detail each step. Very pleased with the service I have received
So far everything has gone smoothly…
So far everything has gone smoothly thank you.
Very professional service received from…
Very professional service received from day one of contact with Patient claim line everything explained to me and done in a compassionate way.
PCL started a claim
PCL previously help daughter, so thought I’d use them. Very fast response, clear explanation and well organised. So helpful and friendly.
I can't thank you enough for your help…
I can't thank you enough for your help and support regarding a difficult decision we had to make regarding a delicate issue. No body wants to be in this position but when you find yourself in it it is comforting to know that there are companies out there who really do CARE.
Very efficient from the first contact…
Very efficient from the first contact made, paperwork fully explained by the gentleman who came to see us. Very pleased with the service we have received. Many thanks
I am just at the start of my claim but…
I am just at the start of my claim but they have been very friendly quick and informative so far everybody has very professional so far
Yes very professional
Yes very professional, very good team. Understanding patient and caring. I am very impressed.
Everybody that I was speaking to on the…
Everybody that I was speaking to on the phone were very helpful and gave me sympathy when they thought I needed to hear it and everyone was very professional and very friendly, I would recommend them to anyone, as they were very knowledgeable too, nothing was too much trouble for them and I never felt rushed at any point, well done good team work, thank you all,
from the very start of contact
from the very start of contact, patient claim line was above and beyond in the professionalism and helpful advice, no frills or big words just plain simple english, will always recommend to anyone needing help
Good efficient service
Good efficient service
Excellent service so far
Excellent service so far
Brilliant company who are taking on my…
Brilliant company who are taking on my case excellent support and advice given
Excellent service , very professional respectful and very quick to respond
excellent service,very friendly and…
excellent service,very friendly and understanding, would recamend to other peaple to use this service. many thanks.
Really professional from the first call…
Really professional from the first call to the last. Would definitely use them again.
Very quick responding and explaining…
Very quick responding and explaining things
So far great service
So far great service
"Now we have peace of mind"
My husband, Nick, went back and forth to the doctors for a long time and tried everything the doctor recommended. But his illness got worse, to the point that he was in agony.
In the end we got so desperate that we asked for a referral. The doctor was reluctant, so we had to consult a private hospital. That’s when we found out there was a tumour. It took years from the onset of his illness to finally start cancer treatment.
He used to be a man with a lot to live for, but in the end he was in so much pain that he withdrew from the family. He became angry that nobody had helped him sooner, and the legal team were able to give him the validation that he was desperately seeking. The NHS confirmed if they had done more, Nick would still be alive today.