Hospital Negligence

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Reviewed by
Peter Rigby, Director of Medical Neglience

Hospital Negligence Claims

What is hospital negligence?

Hospital negligence is any kind of substandard care that directly causes harm to a patient and takes place within a hospital. This could be during an emergency situation where you were forced to visit A&E, during scheduled treatment or when attending specialist appointments. All hospitals have a duty of care to provide the highest possible standard of treatment at all times. When there is a failure in this duty of care, it is medical negligence. 

Types of hospital negligence claims

At Patient Claim Line, we work with medical negligence claims every day. The most common issues and hospital negligence claims we handle include:

    • Hospital acquired Infections – Around 31 people per day develop an infection as a result of being in hospital, such as MRSA, Clostridium Difficile, and MSSA
    • Infection negligence – Often related to surgical errors where there was a failure to sterilise equipment, or cases where there was a failure to isolate patients with serious infections that may spread.
    • Delays in treatment or surgery – Certain illnesses require immediate treatment and any delay can lead to tragic outcomes. This includes dangerous infections like sepsis or injuries that could lead to cauda equina syndrome.
    • Misdiagnosis – You may have been misdiagnosed during an emergency appointment or at a consultation with a specialist, for example a cancer misdiagnosis
  • AmputationHospital related amputations can occur when patients were not treated quickly enough or during surgical errors.
    • Treatment or medication errors – If you prescribed the wrong course or dose of treatment you may have suffered serious side effects.
    • Surgical errors – when something goes wrong during surgery, be that wrong site surgery, a perforation or retained products
  • Accident & EmergencyA&E negligence is usually a result of long waiting times and a lack of adequate care.
  • Errors of omission – this could include failure to administer antibiotics or thrombo-embolic prophylaxis

Although these are the most common hospital negligence claims we deal with for patients and their families, other situations may arise that create cause for a claim against a hospital. 

Failure to monitor a patient

One of the most common cases of hospital negligence that we see is a failure to monitor a patient. As part of a medical professional’s duty of care, an integral part of their duty to all patients is to regularly monitor and assess their condition. When monitoring a patient, professionals should assess any changes and act quickly and precisely if there are significant or telling signs of a reaction to surgery or treatment. Any failure can lead to multiple complications in the near and distant future. Examples of monitoring a patient include but are not limited to:

  • Identifying infection after surgery, or hypoglycemia in diabetic patients
  • Signs of distress or illness which may help diagnose disease or injury
  • Changes to mother or baby’s health during labour
  • Changes during surgery to a patient’s condition
  • Assessing the patient’s condition immediately after surgery and during recovery
  • While they are under anaesthesia

We handled a case for a young woman who developed pressure sores after not being monitored adequately enough during labour. She was able to make a full recovery and the NHS Trust altered their procedures to prevent it happening again.

What can I expect when making a claim for hospital negligence?

Starting the compensation process is easy, following an initial phone call we will talk you through everything we need and what will happen. If your case is successful, you can expect to be awarded compensation that can help you with:

  • Payment for ongoing treatment or rehabilitation
  • Loss of income
  • Necessary medical equipment or outside care
  • The impact on your future prospects
  • Pain and suffering

Suing the NHS

Bringing a case against a hospital may seem overwhelming given the size of the institution. All trusts are expected to deliver a good standard of care, and those who don’t should be held accountable. As one of the largest and oldest national institutions for medical care, the National Health Service (NHS) plays a significant role in treating millions of patients each year. 

Individuals trust the NHS to provide medical care for an array of health needs, including routine screenings, treatments for mild to severe long-term conditions, emergency services and prescriptions. Given the breadth of care services offered at NHS trusts, it is not surprising that things can, and do, go wrong. In addition, with waiting times at hospitals continuing to rise there are now over 4000 excess deaths that could have been avoided. These alarming numbers indicate exactly why NHS Trusts should be held accountable so they can improve and offer better care for every patient in the UK. 

Find out if your trust is listed in our local claims guides

Private Hospital Trusts

You may have chosen to go private with your healthcare, either because of long wait times or wanting a higher standard of care. Unfortunately errors and medical negligence do still occur when undergoing treatment privately. You are able to make a claim against a private healthcare trust for all of the same reasons you could sue the NHS. The process may be slightly different because not all private health care providers work at the hospital where the treatment was carried out. You may need to pursue the individual though thor own insurance or the hospital’s third party insurance. They may also be less likely to admit liability. When agreeing to use private health care you will often sign a contract, it will need to be proven that the terms of this contract were broken and the outcome was not as expected.

Patient Claim Line can help you claim against a private hospital trust and, just as they would with the NHS, our expert solicitors will take care of everything for you.

Why choose Patient Claim Line for your hospital negligence case?

Claims for hospital infections, misdiagnosis and incorrect hospital treatment come to our solicitors each and every day. We deal with around 1 in 10 medical negligence claims made within the UK, which means we have helped clients face the majority of hospital trusts over the years. Our legal team has over 400 years combined experience in fighting and winning hospital negligence claims. 

No Win No Fee Hospital Negligence Claims

At Patient Claim Line, it costs you nothing to find out if you have a case, as we always work on a no win, no fee basis with no upfront costs. If you do not have a case, or if the case is not successful once started, so long as you have worked with us and cooperated, you will walk away without having to pay a penny. That’s our promise to you and your family. Contact us today to see if you have a viable claim for hospital related negligence.

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Meet the team

Georgia Briscoe

Georgia Briscoe
Director of Legal Strategy and Transformation

Georgia is one of our Directors of Medical Negligence and has an impressive wealth of knowledge. She has over 15 years of legal experience and is responsible for overseeing the whole medical negligence team.

Georgia prides herself on the development of her team and aims to ensure that everyone in the department shares the same passion, tenacity and drive to get the best possible result for the injured patient.

Georgia is in charge of the day to day operational running of our largest medical negligence department, working hard to ensure a self-sustainable future for the team. Georgia is heavily involved in developing Fletchers’ nationwide reputation as medical negligence experts, alongside ensuring that all of our cases are dealt with the utmost efficiency and professionalism.

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Bilal Qasim

Bilal Qasim
Team Leader/Senior Solicitor

Having joined Patient Claim Line in 2017, Bilal is a Clinical Negligence Solicitor with extensive experience in the medical negligence field. He has recently qualified as an internationally and nationally accredited mediator, recognised by the Civil Mediation Council, International Mediation Institute and Chartered Institute of Arbitrators. Bilal has been recognised for his excellent client work, having received the ‘Customer Award’ at our annual awards evening.

Having had continuous exposure to medical negligence claims throughout his career, Bilal has developed a large skillset, enabling him to bring matters to time-efficient, amicable solutions. Bilal completes a formal assessment of each case and strategically plans the progression of the case, ensuring all cases within his team run smoothly and that our customers receive the justice they deserve.

Bilal was also the recipient of the Customer Feedback Champion award in 2019.


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Jennifer Argent

Jennifer Argent
Medical Negligence Solicitor

Jennifer joined the team in 2018 with a wealth of experience of working in Medical Negligence in several firms across the North of England. As a Solicitor, Jennifer has an in-depth knowledge of the law and a recognition of the suffering that customers have already been through and the support that they may need through their claim. She works efficiently to achieve the best outcome for her customers. She has a wide range of experience within Medical Negligence and has particular expertise in delayed diagnoses of cancer, shoulder and eye injuries.


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Kate Goodman

Kate Goodman
Senior Litigation Executive

Admitted to the roll of Solicitors in 2016, Kate is a Senior Litigation Executive at Patient Claim Line. She handles cases through to settlement or issuing. Within the team she is responsible for corresponding with customers and experts to ensure cases are conducted in a proactive and effective manner. Kate provides support and guidance to the team to deliver an outstanding service to our customers.



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