It couldn't be easier

It's all about your peace of mind

Throughout the whole of the process, from the first call to the end of the case, we are all about providing you with peace of mind.

The peace of mind to know that your team is fighting to discover the truth about what happened, that they are the best at ensuring you are fully compensated and that your claim is in safe hands. We will be with you every step of the way.

Peace of mind also needs to extend to the claims process as well. Many people who have suffered are put off pursuing a claim because they are worried about legal costs and being left out of pocket. If you have suffered from a medical mistake, it may already be a stressful time, and worrying about legal costs and fees may be one worry too many.

That’s why at Patient Claim Line, we always work on a no win no fee basis. It’s probably a phrase you have heard a lot, but it basically means exactly that. If you pursue your claim with us, and the claim is not successful, then you walk away without having to pay us a penny.

What’s more, we offer our customers free full risk insurance which covers all the other costs involved in a claim, such as medical records, medical reports, etc.

By choosing Patient Claim Line, you are guaranteed peace of mind in all areas, at all times. It costs you nothing to find out if you have a claim and even if you don’t have a case, at least you will have asked the question and found out, and it will not have cost you anything. That’s a promise.

Initial enquiry

The first thing we do is listen. Our team is fully trained to ask the right questions to ensure that our legal teams can quickly advise if you have a case. Our legal experts can answer any questions you may have and we always speak in plain English.

All calls are dealt with in the strictest of confidence. We deal with 1000s of calls every month from people with all sorts of problems, so chances are we will have spoken to someone in a similar situation to you. .

Case acceptance

Dealing with a company that specialises in Medical Negligence gives you the peace of mind to know that the legal team assessing your case has the experience and knowledge to give you the absolute best chance of having your case taken on. We aim to get back to you very quickly with a decision either way, and we will always explain our reasoning.

Medical records

If your case is accepted, the usual next step is to apply for your medical records so that we can see exactly what happened and piece together the dates and timeline of events that led to your medical mistake. We request all of your records for you and will pay any charges on your behalf.

Medical evidence

The next stage is to obtain an independent medical report to comment on what happened. We will arrange this for you at a time and place convenient to you.

Something is considered negligent in law when an independent doctor or medical professional with similar experience believes that the actions of that person fell well short of the expected standard. This report assesses that. On the basis that the independent doctor feels there has been negligence, we will also get evidence on your injuries and the impact the medical mistake has had on your life.


Once we have all the evidence, we will negotiate with the negligent party (often the NHS) to recover any out of pocket losses, rehabilitation costs and compensation.

A legal team that is experienced in Medical Law is essential at this time, because they need the confidence to go toe to toe with such institutions, who will often start out by denying anything went wrong.


The job of our legal team is to get you the best possible settlement in your case. Compensation includes all out of pocket expenses, loss of earnings, any potential private treatment costs to put things right, rehabilitation costs and compensation for your injuries and the impact they have had on your day-to-day life.

Make a claim (No win, no fee)


5 stars

Very helpful

Very helpful

Miss Sarah Jane Fallows
24th November, 2017
5 stars

Clinical negligence claim

My case is still going on, so all I can say so far is I'm very happy with the service I've received. My claim is for possible clinical negligence; I contacted 2 other lawyers before I found patient claimline. I found the other lawyers I contacted were a bit reluctant to commit to my case. One took 3 months to tell me what we need to do is write a letter of complaint on your behalf and neither law firm I contacted would give me a definite answer on whether they would take my case on a no win no fee basis. At patient claimline things seemed different from the start; first they took a very detailed history of what happened. A few days after, a lawyer who wanted to take my case contacted me. I agreed to a conditional funding agreement and the lawyer took insurance on my behalf that insured the costs if the claim is unsuccessful. The lawyer they provided, gives me confidence, that we will win my case. They have committed money to obtain the medical records and they seem to have a good process in place to manage my claim. It is hard to find a good lawyer, but I think patient claim line have done it.

Mr P Stout
24th November, 2017

Meet the team

Georgia Briscoe

Georgia Briscoe
Director of Medical Negligence

Georgia is the Head of Medical Negligence and has an impressive wealth of knowledge. She has over 15 years of legal experience and is responsible for overseeing the whole medical negligence team. Within her role, Georgia ensures that all of our cases are dealt with the utmost efficiency and professionalism.

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