We've got your Delay or Failure to Refer Claim covered
- No win No fee
- Not just lawyers - real specialists
- No obligation
- UK's highest-rated medical negligence solicitors
When we attend an appointment to see our GP, we usually assume that our ailments will be minor and that the GP will be able to prescribe a remedy. However, the first appointment at the GP can sometimes uncover more serious problems which require the attention of a specialist in the field. This may be a condition that is out of the area of expertise of the GP and therefore you will need to be referred. Failure to refer a patient when they require specialist treatment can have severe consequences on their future health and could result in further health issues or the condition worsening when it could have been treated.
If you feel that your GP has either delayed referral or failed to refer you and this has led to further complications, you may be eligible to make a compensation claim.
Incidents in which you may be able to make a claim include:
- Delay in referral to a specialist
- Delay in the right treatment being carried out
- Unnecessary delay in treatment
- Failure to recognise the need for treatment of a specialist nature
We're the highest-rated No Win No Fee medical negligence solicitors on Trustpilot
At Patient Claim Line, we understand the devastation medical negligence can have on your life. We understand that you want to get your life back on track as soon as possible and we are here to take the burden and stress from you whilst making a medical negligence claim. We are primarily here to listen and take on board your claim, whilst working to deliver the right outcome for you.
Why Choose Patient Claim Line for your Delay or Failure to Refer Claim?
Not just lawyers — medical negligence experts
Patient Claim Line was established in 2014 and consists of a team of medical lawyers specialising in cancer negligence and general medical negligence claims.
At Patient Claim Line we have more than 100 solicitors with a combined experience of over 400 years and they will work on your behalf to achieve the best result possible for you.
It’s not enough to use a solicitor who sometimes covers medical negligence. You need someone who knows this area through and through. That is what the solicitors here at Patient Claim Line do. They deal exclusively in this area of law and are experts in the field.
Frequently asked questions about Delay or Failure to Refer Claims
Our expert legal team answer your questions about making a Delay or Failure to Refer Claim
In our experience, we have seen client’s have their referrals delay for various reasons such as:
- Clinic Cancellation
- Administrative delays
- Delayed diagnosis
There are several other reasons a referral may be delayed and are outlined by the NHS.
To help prove that negligence occurred there are various types of evidence that might be needed and you should speak to your solicitor to understand exactly what is needed for your claim. Some of the common types of evidence required are medical records, notes of conversations and photographic/video evidence of the incidents you experienced.
Meet our Delay or Failure to Refer Team
Partner, Head of Strategy and Legal Operations
Christian is Head of Medical Negligence at Patient Claim Line and has specialised in clinical negligence claims since qualifying in 1998; having dealt with a wide variety of claims throughout his career. He is also featured in the Legal 500 as a recommended claimant solicitor in the North West.
Christian qualified as a solicitor in 1998, specialising in clinical negligence. From 2010 onward he has had a particular interest in gynaecological and urogynaecological claims, having represented several hundred claimants in the George Rowland Litigation against the Liverpool Women’s and Aintree Hospitals. This investigated the treatment given to women in the Merseyside area over several decades, and in particular focused on the introduction and development of mesh into the UK in both the treatment of stress urinary incontinence and pelvic organ prolapse. The development of this area involved pursuing claims under a unique ADR protocol with the NHS and also looking to develop the current thinking on the valuation of compensation for complex urinary symptoms. He has successfully recovered hundreds of thousands of pounds in compensation on behalf of my clients.
Christian was also involved in setting up and chairing a Claimant Support Group for those involved in the Rowland litigation, which provided a discussion forum for the many women who were left isolated and damaged by negligent gynaecological treatment. He now co-ordinates the firm’s mesh claims and has delivered training and commented extensively on the medico-legal implications of urogynaecological / mesh complications. He is a member of APIL, Liverpool Law Society and Legal 500 recommended.
Sowmya is a Senior Solicitor and Team Leader at Patient Claim Line. Having qualified in 1993, Sowmya completed her initial training in a general practice law firm in Lancashire, before pursuing specialism in personal injury work after qualification, including working at firms in Manchester.
Sowmya has over 27 years’ experience with personal injury and litigation. Her work has included Claimant medical negligence claims, but also extensive Defendant medical and dental negligence claims experience, together with experience of dealing with high value personal injury claims.
Sowmya has experience with regulatory work related to medical professionals, including doctors’ fitness to practice and GMC hearings, and medical practitioners’ tribunal service hearings, including interim orders hearings. She has also represented parties at inquests and has experience of judicial review proceedings.
Having joined Patient Claim Line in 2015, Sowmya leads a team conducting a wide variety of medical negligence claims. She assesses medical negligence claims and creates a plan of action to ensure the case is handled efficiently. Sowmya has been recognised by for her involvement in the training and development of junior colleagues, having received two company awards for her contribution.
Partner, Head of Medical Negligence
Alison is Head of Medical Negligence Serious Injury and is based in our Southport office.
She has over 15 years’ experience in personal injury and medical negligence. Alison assists with the overall running of the Department and oversees several of the Medical Negligence teams, dealing with a variety of cases from the first call right the way through to Trial.
She currently oversees 4 teams all dealing with catastrophic injuries caused to clients as a result of medical negligence. Her teams specialise in catastrophic spinal, brain and birth injuries in addition to amputation cases.
Associate, Senior Solicitor
Having joined Patient Claim Line in 2017, Bilal is a Clinical Negligence Solicitor with extensive experience in the medical negligence field. He has recently qualified as an internationally and nationally accredited mediator, recognised by the Civil Mediation Council, International Mediation Institute and Chartered Institute of Arbitrators. Bilal has been recognised for his excellent client work, having received the ‘Customer Award’ at our annual awards evening.
Having had continuous exposure to medical negligence claims throughout his career, Bilal has developed a large skillset, enabling him to bring matters to time-efficient, amicable solutions. Bilal completes a formal assessment of each case and strategically plans the progression of the case, ensuring all cases within his team run smoothly and that our customers receive the justice they deserve.
Bilal was also the recipient of the Customer Feedback Champion award in 2019.
"Now we have peace of mind"
My husband, Nick, went back and forth to the doctors for a long time and tried everything the doctor recommended. But his illness got worse, to the point that he was in agony.
In the end we got so desperate that we asked for a referral. The doctor was reluctant, so we had to consult a private hospital. That’s when we found out there was a tumour. It took years from the onset of his illness to finally start cancer treatment.
He used to be a man with a lot to live for, but in the end he was in so much pain that he withdrew from the family. He became angry that nobody had helped him sooner, and the legal team were able to give him the validation that he was desperately seeking. The NHS confirmed if they had done more, Nick would still be alive today.