When a GP prescribes a certain medication, most people visit a pharmacy to collect that medication, armed with their prescription for the selected tablets or medicine that will hopefully help improve their symptoms. On rare occasions, a patient might be given the wrong medication due to pharmacy errors, and this can have serious and lasting consequences.
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On the face of it, dispensing medication at a pharmacy should be relatively straightforward. However, sometimes, mistakes at the pharmacy can be made which can end up being rather serious, leading to a range of potential side effects and problems from taking improper medicines. Perhaps worse still, is that a wrong prescription not only means taking medication not intended for you, but that you won’t be receiving and taking the medication which was prescribed to help your symptoms. This can mean your condition getting worse, when it should be getting better. What started off as simple human error can and often does have quite serious implications. If your condition worsens as a result of a prescription error, or from side effects of incorrect medication, then this can cause pain, suffering and may result in time off work, which itself may have financial implications.
How can we help?
Taking on any medical organisation can seem daunting and difficult, especially as many pharmacies are large chains and well-known brands and companies. It’s easy to feel a little intimidated.
At Patient Claim Line, we are not worried about taking on any organisation that has been negligent, regardless of who they are or the size of the company. Chances are we have taken them on before. If any person or company has been negligent in their actions, you have the right to make a claim. We will take them to task and ensure you receive the compensation you are entitled to.
We have supported many people who have suffered following a pharmaceutical mistake. Here, you can read about how a patient was given the wrong medication, which resulted in a hospitalisation and a further six months of avoidable pain and suffering.
What can I claim against a pharmacy for?
When it comes to making a compensation claim following a pharmacy error, there are a number of things you could claim for, including:
- Incorrect mixing of a prescription medication
- Dispensing the wrong prescription
- Dispensing an incorrect dose of a medication
- Using damaged ingredients within the prescription
- Giving incorrect instructions on the use of prescription medication
- Incorrect labelling of a prescription
- Vaccination error – where a flu jab, or other vaccination, has been given in the incorrect site of the arm
Am I eligible to make a claim?
Pharmacists are fully-qualified, trained professionals. They are responsible for providing you with the correct medication. They and the company have a duty to ensure this is done correctly. If you have been left suffering from symptoms either as a result of taking the wrong medication, or not being able to take your correct medication, then you could be entitled to make a claim for compensation.
Patient Claim Line is here to advise you on this.
The best thing to do is get in touch with us and we will be able to advise you very quickly whether or not there is a claim. It costs you nothing to find out if you have a case, and all our claims are dealt with by specialist medical negligence solicitors, on a strictly no win no fee basis.
What is a pharmacy error?
Broadly speaking, a pharmacy error is when a pharmacist makes a mistake when prescribing, dispensing, or administrating medication that leads to adverse consequences to the patient. These errors can include prescribing the wrong dosage or quantity, mixing up prescriptions and even prescribing a contraindicated drug.
What happens if a pharmacy gives you the wrong medication in the UK?
The role of a pharmacist is an important part of your treatment process. As medical professionals, they should ensure that you are getting the best possible treatment while under their supervision and they have a duty of care to ensure that you are at least treated to a reasonable standard. This means that if there has been a dispensing error and you have been given the wrong medication by your pharmacy, then you could make a claim for compensation. Receiving the wrong medication may result in your initial condition going untreated, while the new medication could have a negative impact on your health.
How do pharmacy claims work?
When your GP prescribes you a certain medication, in most cases you will need to visit a pharmacy to collect it. While this process is often straightforward and most patients receive the correct prescription, there are instances where negligence can occur and patients suffer due to pharmacy and prescription errors. This can not only result in patients not receiving the treatment they require, but it can also lead to permanent long term damage. If you have suffered avoidable harm due to a pharmacy error, then you could be entitled to make a claim.
How much compensation could I get for a pharmacy claim?
If you’ve been the victim of a pharmacy error, the amount of compensation you can claim will be made up of several elements. Things such as general health damages, medical expenses, care costs and loss of earnings are all taken into consideration, while the severity of your condition will also have an impact. For a more accurate estimate, speak to a member of our legal team. Together, we can identify the severity of your claim and get you the compensation you’re entitled to.
Why Choose Patient Claim Line for your Medical Misdiagnosis claim?
Not just lawyers — medical negligence experts
Patient Claim Line was established in 2014 and consists of a team of medical lawyers specialising in medical negligence and misdiagnosis claims.
At Patient Claim Line we have more than 100 solicitors with combined experience of over 400 years and they will work on your behalf to achieve the best result possible for you.
It's not enough to use a solicitor who sometimes covers medical negligence. You need someone who knows this area through and through. That is what the solicitors here at Patient Claim Line do. They deal exclusively in this area of law and are experts in the field.
Meet the team
Director of Legal Strategy and Transformation
Georgia is one of our Directors of Medical Negligence and has an impressive wealth of knowledge. She has over 15 years of legal experience and is responsible for overseeing the whole medical negligence team.
Georgia prides herself on the development of her team and aims to ensure that everyone in the department shares the same passion, tenacity and drive to get the best possible result for the injured patient.
Georgia is in charge of the day to day operational running of our largest medical negligence department, working hard to ensure a self-sustainable future for the team. Georgia is heavily involved in developing Fletchers’ nationwide reputation as medical negligence experts, alongside ensuring that all of our cases are dealt with the utmost efficiency and professionalism.
Team Leader/Senior Solicitor
Having joined Patient Claim Line in 2017, Bilal is a Clinical Negligence Solicitor with extensive experience in the medical negligence field. He has recently qualified as an internationally and nationally accredited mediator, recognised by the Civil Mediation Council, International Mediation Institute and Chartered Institute of Arbitrators. Bilal has been recognised for his excellent client work, having received the ‘Customer Award’ at our annual awards evening.
Having had continuous exposure to medical negligence claims throughout his career, Bilal has developed a large skillset, enabling him to bring matters to time-efficient, amicable solutions. Bilal completes a formal assessment of each case and strategically plans the progression of the case, ensuring all cases within his team run smoothly and that our customers receive the justice they deserve.
Bilal was also the recipient of the Customer Feedback Champion award in 2019.
Medical Negligence Solicitor
Jennifer joined the team in 2018 with a wealth of experience of working in Medical Negligence in several firms across the North of England. As a Solicitor, Jennifer has an in-depth knowledge of the law and a recognition of the suffering that customers have already been through and the support that they may need through their claim. She works efficiently to achieve the best outcome for her customers. She has a wide range of experience within Medical Negligence and has particular expertise in delayed diagnoses of cancer, shoulder and eye injuries.
Senior Litigation Executive
Admitted to the roll of Solicitors in 2016, Kate is a Senior Litigation Executive at Patient Claim Line. She handles cases through to settlement or issuing. Within the team she is responsible for corresponding with customers and experts to ensure cases are conducted in a proactive and effective manner. Kate provides support and guidance to the team to deliver an outstanding service to our customers.
"Now we have peace of mind"
My husband, Nick, went back and forth to the doctors for a long time and tried everything the doctor recommended. But his illness got worse, to the point that he was in agony.
In the end we got so desperate that we asked for a referral. The doctor was reluctant, so we had to consult a private hospital. That’s when we found out there was a tumour. It took years from the onset of his illness to finally start cancer treatment.
He used to be a man with a lot to live for, but in the end he was in so much pain that he withdrew from the family. He became angry that nobody had helped him sooner, and the legal team were able to give him the validation that he was desperately seeking. The NHS confirmed if they had done more, Nick would still be alive today.