Close up of papers in a filing shelf" alt="">

Reviewed by

Peter Rigby - Director of Medical Negligence

We've got your Care Home Abuse Claim covered

Care homes should be a source of comfort, knowing that you or your loved one will be well cared for in a time where they may not be able to care for themselves any longer. Usually, this is the case, with many care homes offering a high standard of round-the-clock care and a team of carers on hand to assist with any situation that may arise. However, when these high expectations are not adhered to, and trust is violated – manifesting itself in abusive behaviour – you may be entitled to compensation.

On occasion, positions of authority can be exploited and there may be cases of abuse towards the residents of care homes. This can turn what should be a peaceful and trusted experience into one that is traumatic nature. Care home abuse can take many forms – including physical and mental abuse. In some cases, it can be unfortunately very hard to detect this abuse as a visiting relative of the care home. But your rights to compensation are still valid.

You may be able to claim for:

  • Physical harm, such as hitting or inappropriate violence
  • Sexual abuse
  • Tormenting residents mentally – ridiculing and patronising
  • Wrongful doses of medication administered deliberately
  • Purposeful exclusion of resident, from visits and activities
  • No action taken towards other residents acting in an inappropriate manner

We're the highest-rated No Win No Fee medical negligence solicitors on Trustpilot

Making a care home abuse claim

Care home abuse can be incredibly damaging for everyone involved; both for the resident who may already be in a vulnerable position and unable to express themselves in relation to the abuse, and for wider family members and friends who suffer as a result.

Making a care abuse claim with an experienced negligence team, means that you can focus on supporting those closest to you during a very difficult time, while the claims process is taken care of. Care homes have a duty of care to all residents, and should be expected to treat all residents with the utmost respect and compassion. When this does not happen, it can be very distressing indeed, and all of the wider implications are considered as part of your claims process.

It may be possible to claim for a variety of issues arising from care home environments. If yourself or a loved one feels that they have suffered as a result of any of the above in a care home, our team of medical negligence solicitors at Patient Claim Line will be on hand to listen to you and take relevant action on your behalf.

  • Your contact details

    Details of your claim

    Don't worry about including all details at this stage. Our experts will ask for any further information they require when they contact you.

  • This field is for validation purposes and should be left unchanged.

Why Choose Patient Claim Line for your Care Home Abuse Claim?

Not just lawyers — medical negligence experts

Patient Claim Line was established in 2014 and consists of a team of medical lawyers specialising in cancer negligence and general medical negligence claims.

At Patient Claim Line we have more than 100 solicitors with a combined experience of over 400 years and they will work on your behalf to achieve the best result possible for you.

It’s not enough to use a solicitor who sometimes covers medical negligence. You need someone who knows this area through and through. That is what the solicitors here at Patient Claim Line do. They deal exclusively in this area of law and are experts in the field.

Frequently asked questions about Care Home Abuse Claims

Our expert legal team answer your questions about making a Care Home Abuse Claim

It may be possible for you make a claim on behalf of a loved one who has suffered a care home injury. We explain everything you need to know in our guide to making a claim for someone else.

In our experience, people can suffer care home abuse in different ways. This can include, physical suffering, financial suffering as well as emotional effects. To help prove that negligence occurred there are various types of evidence that could be required, as each claim is different, you should speak to your solicitor to understand exactly what is needed for your claim. Some of the common types of evidence required are medical records, notes of conversations and photographic/video evidence of the incidents you experienced.

At Patient Claim Line we work on a ‘no win no fee’ basis, therefore if your care home abuse claim is unsuccessful your solicitor does not get paid and will write off their fees under the terms of the ‘No Win No Fee’ agreement.    


If your claim is successful, your opponent pays your legal fees. Under the terms of the conditional fee agreement, solicitors are entitled to deduct a percentage of your fee. The percentage the solicitor deduct is decided upon a case-by-case basis. Rest assured; this is always agreed upfront prior to any paperwork being signed. 

Meet our Care Home Abuse Team

  • Peter Rigby

    Director of Medical Negligence

  • Kathryn Sharkey

    Senior Solicitor

  • Fiona Swarbrick

    Associate, Head of Medical Negligence

  • Julie Garner

    Senior Solicitor

  • Case Study

    Sarah's Story

    "Now we have peace of mind"

    My husband, Nick, went back and forth to the doctors for a long time and tried everything the doctor recommended. But his illness got worse, to the point that he was in agony.

    In the end we got so desperate that we asked for a referral. The doctor was reluctant, so we had to consult a private hospital. That’s when we found out there was a tumour. It took years from the onset of his illness to finally start cancer treatment.

    He used to be a man with a lot to live for, but in the end he was in so much pain that he withdrew from the family. He became angry that nobody had helped him sooner, and the legal team were able to give him the validation that he was desperately seeking. The NHS confirmed if they had done more, Nick would still be alive today.