Care home claims

We've got your care home claim covered

Care home claims

There are many people who need assistance with their day to day lives, whether it’s because of old age, disability, or just needing some extra help with certain tasks. For some, this assistance is provided at home and for others, they will move into a care home. There, they can be looked after and get the 24/7 care that they need.

A care home should be a place of trust. If you are paying fees for a service, and entrusting that service with a family member, you should rightly expect a certain level of service and that the person in the care home will receive a good quality of life. Anything less is unacceptable. Unfortunately, we see many cases where that level of service has fallen so far below what it should be, that it is deemed negligent. The result is often that the resident feels sad, depressed and in many cases, suffers physically as a result.

How can we help?

At Patient Claim Line, we hear from many people who are concerned that a loved one residing in a care home is being mistreated, and that the standard of care expected (and paid for) is not being achieved. We can quickly advise you as to whether or not the care home has been negligent and if so, we can pursue a care home claim on the resident’s behalf. If they are unable to pursue the claim themselves for whatever reason (someone has power of attorney or they lack mental capacity etc), we can happily set things up so we can deal with you or any close friend or family member that usually deals with their affairs.

Some examples of care home claims that we deal with at Patient Claim Line

Our legal team see many different circumstances that give rise to a claim against a care home. Some of the most common include:

  • Trips and falls
  • Malnutrition
  • Poor hygiene
  • Poor access to regular healthcare
  • Poor living conditions

Can I make a claim?

Whether or not you can pursue a claim against the care home is down to whether the standard of care is deemed negligent and whether they have suffered as a result. If so, we can look to pursue a claim. Patient Claim Line is here to advise you on this.

The best thing to do is get in touch with us and we will be able to advise you very quickly whether or not there is a claim. It costs you nothing to find out if you have a case, and all our claims are dealt with by specialist Medical Lawyers, on a strictly no-win, no-fee basis.

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Meet the team

Adrien Denson

Adrien Denson
Chief Legal Officer

Adrian joined us in December 2011 as Head of Serious Injury, leading the department through a period of significant growth, whilst working with customers following catastrophic and life changing events. In spring 2017, Adrian was appointed our Chief Legal Officer and oversees all of our legal teams, ensuring our customers are always at the heart of everything we do. Adrian has been named in the Legal 500 as one of the top 10 leading individuals for personal injury in the North West for the second year running.

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