Award-winning lawyers on your side

Not just lawyers — medical negligence experts

There are a lot of Claims companies out there, but when it comes to Medical Negligence, we believe you need a specialist team of Medical Lawyers.

In our opinion it is not enough to just have a personal injury lawyer or someone who dabbles in Medical Negligence from time to time. Medical Negligence claims can be complex. They require specialist knowledge in order to ensure your claim is properly and successfully fought on your behalf, and that you receive the maximum level of compensation you are entitled to.

Why are we the UK's highest rated? Let's look at the evidence.

No win - no fee - no obligation. You have nothing to lose!

At Patient Claim Line, we don’t want anyone with a possible claim to be put off by the worry of legal fees. That’s why we always work on a no win no fee basis. This means if you pursue your claim with us, and the claim is not successful, then you walk away without having to pay us a penny. That’s our promise to you.

By choosing Patient Claim Line, you are guaranteed peace of mind in all areas, at all times. It costs you nothing to find out if you have a claim. Asking the questions is the first step to peace of mind, whether you have a claim or not, and it will not have cost you anything. That’s a promise.

Owned by a leading UK law firm

Unlike most claims companies, Patient Claim Line is owned and operated by a law firm, Fletchers Solicitors, who specialise in Medical Negligence. Fletchers were established in 1987, and have a Medical Negligence legal team of over 100 people working just in this area of law.

Fletchers is a Top 200 law firm, listed in the Legal 500 and is one of the Sunday Times Top 100 places to work. We also have access to a number of other Medical Negligence specialist firms, all of whom are fully vetted by Fletchers to ensure they offer the dedicated, specialist service that we demand our clients receive.

Medical Negligence specialists with over 400 years' combined experience

When you call Patient Claim Line, you know you are getting an experienced, specialist team to assess your case. The legal team itself has over 400 years' combined experience in dealing with injuries caused by Medical Negligence. Most claims companies cannot provide this level of experience when dealing with cases.

This experience means that when we take your case on, we are able to take on the big institutions like the government and NHS, and are able to fight for justice and ensure you get the best possible result.

Outstanding customer feedback

Our customers are genuinely at the heart of everything we do. We understand how people feel when they have been let down by a health professional and the health industry, and always show compassion, sensitivity, professionalism and above all, we listen to people. That’s why the people we have helped rate us so highly on Trustpilot.

Trustpilot is an independent review site and is similar to Trip Advisor, but for professional services. We have to offer the chance for ALL our clients to leave us a review, and are very proud of being the top rated Medical Negligence solicitors.

Meet the team

Georgia Briscoe

Georgia Briscoe
Head of Medical Negligence

Georgia is the Head of Medical Negligence and has an impressive wealth of knowledge. She has over 15 years of legal experience and is responsible for overseeing the whole medical negligence team. Within her role, Georgia ensures that all of our cases are dealt with the utmost efficiency and professionalism.

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Catherine Jarrett

Catherine Jarrett
Customer Contact Team Manager

Catherine has 15 years experience in the industry and manages the initial contact team. When you make an enquiry, Catherine’s team is the first team you speak to and she is responsible for making sure your enquiry is dealt with as efficiently and professionally as possible.

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Emma Robinson

Emma Robinson
Team Supervisor

Emma is one of our team supervisors and works with all the members of the team to ensure that all our clients cases are progressing and that our high level of client care is being upheld at all times.

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Gail Galbraith

Gail Galbraith
Team Supervisor

Gail is the supervisor of the team that obtains medical records at the beginning of the claim. Gail’s role involves ensuring that claims are progressing in a timely and efficient manner. In addition she maintains the utmost levels of customer care at all times whilst supervising lawyers to ensure case progression.

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Nicola Winslett

Nicola Winslett
Senior Medical Lawyer

Nicola has over 20 years of legal experience, the last 13 of which have been in Medical Negligence. Nicola constantly reviews all the cases to make sure everything is progressing properly.

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Emma Harpur

Emma Harpur
Senior Medical Lawyer

Emma has a massive amount of experience in dealing with Serious Injury cases, handling some of the most high value cases in the UK. She offers all her clients a personal, passionate and friendly service.

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Susan Taylor

Susan Taylor
Senior Medical Lawyer

Sue has spent 40 years working in the law and the last 14 years specialising in Medical Negligence. A member of our specialist Serious Injury team.

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Lucy Fletcher

Lucy Fletcher
Senior Medical Lawyer

Lucy has accumulated a vast amount of knowledge and uses her years of experience to help review your enquiry and help determine whether or not you have a case.

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Gillian Lord

Gillian Lord
Senior Medical Lawyer

Gillian has an extensive legal background and has worked in Medical Negligence since 2006. Gillian works in our court team and is not afraid to take our clients claims all the way to trial in order to get them the best possible result.

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Kathryn Sharkey

Kathryn Sharkey
Senior Medical Lawyer

Kathryn is one of our Senior Solicitors and has over 10 years’ experience in the field, with both defendant and claimant claims.

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Carol Brooks Johnson

Carol Brooks Johnson
Senior Medical Lawyer

Carol qualified as a solicitor over 20 years ago, before spending time in Western Australia and later specialising in Medical Negligence. Carol always strives to get her clients more than just financial compensation.

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Julie Garner

Julie Garner
Senior Medical Lawyer

Julie has been a claimant clinical negligence solicitor for over 14 years and has experience in dealing with all claims and injury types.  She was employed in the NHS before entering law and has previously chaired a local research ethics committee.

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Angela Dilks

Angela Dilks
Senior Medical Lawyer

Angela is part of the Senior Solicitor team that assesses whether you have a claim or not. She is also involved in the company’s strategy in relation to medical negligence cases.

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Michael Carson

Michael Carson
Medical Lawyer

Michael has worked in the Medical Negligence field since 2008. Prior to joining our legal team, he worked for the NHS in Northern Ireland, dealing with high value and complex cases as well as public enquiries.

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Natasha Perkins

Natasha Perkins
Medical Lawyer

Natasha recently joined our legal team having previously assisted on cases involving serious birth injury as a result of Medical Negligence. This has given her a great level of knowledge and a high level of service to our clients, which is second to none.

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Ajith Prasad

Ajith Prasad
Medical Lawyer

Prior to joining our team, Ajith actually worked for the NHS and was part of the team that published their National Claims Process. This gives him an invaluable insight into both sides of the claims process.

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Chris Achilles

Chris Achilles
Medical Lawyer

Since qualifying as a solicitor in 2014, Chris has been working in Medical Negligence. Over this time he has dealt with many different types of Medical Negligence claim.

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Rebecca Dawson

Rebecca Dawson
Medical Lawyer

After graduating in Law in 2008, Becky completed her LPC and became a fully qualified Solicitor last year, specialising in Medical Negligence.

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